ServiceNow Technical Lead

Job Description:

Seeking a ServiceNow Technical Lead to serve as a hands-on ServiceNow specialist, BA, developer, and a key resource in developing solutions and applications for the company's ITSM, ITBM and ServiceNow system.

Duties

• Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes.
• Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support Client requirements.
• Designs develop documents, maintains, administers, and continuously improves the company's ITSM, ITBM, and ServiceNow system.
• Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
• Provides high-level design and implementation of technical solutions for ServiceNow - understanding the workflow engines is necessary.
• Evaluates and reports on new ServiceNow technologies and makes recommendations solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized services.
• Maintains technical expertise, relevant industry standards, and best practices in ServiceNow.
• Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
• Develops the application including configuration, report and dashboard development, and data migration, where applicable Loads, manipulates, and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau Carries out unit-testing and defect resolution.
• Obtains and analyzes business requirements and documents technical solutions.
• Attends Scrum meetings and keeps PM and team apprised of status.
• Other duties as assigned.

Qualifications

• 3+ years experience in applying Javascript coding/development skills in ServiceNow environments.
• 2+ years developing and implementing ServiceNow APIs, or equivalent API experience with other products
• 3+ years defining requirements.
• 3+ years requirements gathering.
• 2+ years performing configuration management.
• 2+ years in Agile and/or Scrum.
• ServiceNow Certified System Administrator certification required (admin or higher).

Preferred

• ServiceNow CIS - IT Service Management certification preferred.
• ServiceNow CIS - Project Portfolio Management certification preferred.
• ServiceNow CIS - Software Asset Management certification preferred.
• ServiceNow CAS - Performance Analytics certification preferred.