Amazon Connect Developer
Apply NowCompany: Technogen International Company
Location: Santa Clara, CA 95051
Description:
Designation: Amazon Connect Developer
Location: Santa Clara, CA
Duration: Long Term.
Job description:
Location: Santa Clara, CA
Duration: Long Term.
Job description:
- 7+ years of experience in Unified Communications
- Design, develop, and maintain contact center solutions using Amazon Connect.
- Integrate Amazon Connect with other AWS services (e.g., Lambda, S3, DynamoDB).
- Experience with AWS services like Lambda, S3, DynamoDB, CloudWatch, etc.
- Design, develop, and implement LexBots for Amazon Connect.
- Integrate LexBots with other AWS services (e.g., Lambda, S3, DynamoDB) to build robust solutions.
- Develop, test, and deploy conversational interfaces and natural language processing (NLP) models.
- Optimize LexBot performance and enhance user interactions based on analytics and feedback.
- Create and manage contact flows within Amazon Connect.
- Monitor and troubleshoot issues related to LexBots and the Amazon Connect environment.
- Stay updated with the latest advancements in AI and NLP technologies.
- Monitor and optimize the performance of the contact center environment.
- Develop custom reporting and analytics solutions to track key performance indicators.
- Knowledge of VoIP and SIP protocols.
- Experience with contact center technologies and telephony integration.
- Experience with Genesys PureCloud will be a plus.
- Familiarity with ServiceNow platform.
- Collaborate with cross functional teams to gather requirements and ensure solutions meet business needs.
- Strong written and verbal communications skills
- Serve as a liaison between Business Units and Customers, responsible for identifying business requirements, developing solutions and associated business processes.
- Manage multiple concurrent telecom projects, which may contain multiple individual project level work streams. Driving deliverables aligning with business goals and objectives.