Functional Lead

Functional Lead

Must have:
Functional knowledge on all CRM modules and extensions
Experience working as functional consultant in minimum 4-5 CRM implementations
Strong ability to drive the discussions with Business Analyst, Product owners and customers
Ability to conduct functional demos
Ability to configure OOB features in CRM
Ability to translate business problems to functional requirements
Map requirements to functional modules
Ability to make fit gap analysis
Demonstration skills to explain the functional approach to technical team
Excellent communication skills
Knowledge on Power platform - Powerapps, Power automate, PVA
Documentation skills to write FDD, wire frames, Visio and process documents.
Knowledge on CRM Integrations, best practices, and DevOps

Nice to have:

Must have knowledge on competitor technologies and products.
Extensive working knowledge and project execution using DevOps.
Understanding of architectural patterns.
Good listening and communication skills
Functional certifications in CRM