Coupa Consultant

Support users and suppliers in Source to Contract, Procure to Pay system and related business processes in Coupa
Hands on experience in Coupa Risk Assess Module
Exposure on various Enterprise level applications and it's integration to Coupa.
Ability to assess tperson integration issues and pass on tpersonm to downstream or upstream stakeholders and ensure it gets fixed on time.
Liaise with Product (Coupa) team on a need basis and ensure on time resolution to tperson customer.
Support tperson team in service delivery, quality control, support activities and improvement opportunities Source to Pay Stream
Take ownership to refresh and streamline documentation on system and process.
Provide metrics/dashboard to tperson management.
In addition, ad-hoc responsibilities as assigned due to changing business needs and to expand tperson candidate's scope of experience.

Candidate Skill and Experience -
6 to 8 years of experience in Coupa Application Support or a similar role, ideally in an MNC
2 implementations - End to End Coupa Application
Experience in working within Service Level Agreements (SLAs)
Experience in managing reporting and achieving customer satisfaction.