ServiceNow CMDB SME

Job Title

ServiceNow CMDB SME

Relevant Experience

(in Yrs)

8 to 10 years

Technical/Functional Skills

ServiceNow ITOM - Discovery, ServiceMapping, CMDB skills

Experience Required

ServiceNow ITOM - Discovery, ServiceMapping, CMDB skills

Roles & Responsibilities

• Ensures the discovery applications are functioning correct to integrate data to support registration of new Assets / Configuration Items (CIs).
• Supports to creation and maintenance of proper relationships as defined in the agreed Configuration Models.
• Approving and communicating the goals and objectives of configuration management
• Assist with CMDB Governance and Process goals, Objectives.
• Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy.
• proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB
• Assists in conducting Quality Assurance over the discovery component of Configuration Management / CMDB process and policies
• Assisting in CMDB Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed
• Works closely with Change Managers to ensure that CI changes / updates are reflected in the CMDB in a timely manner from Discovery integration
• Supports/maintains proper relationships as defined in the SACM processes; this includes (but is not limited to) Services, IT components, and other required relationships
• Provides CMDB and Configuration Management Discovery, Service Mapping, data migration from various tools as well as integrating the tools if required related experience leadership including training, mentoring & staff augmentation.
• Builds customer relationships by delivering above client expectations on assigned deliverables and accountable for proactively identifying & winning add on work and identifying cross sales leads.
• Stays current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management and SACM

Generic Managerial Skills

• Excellent written/verbal communication skills
• Excellent team player
• Consensus building skills
• Independently manage Stakeholder Meetings
• Detail-oriented
• Excellent visual, written and verbal communication skills, along with presentation and negotiation skills
• The ability to effectively take direction and work both collaboratively and autonomously
• Strong problem-solving skills
• String desire to provide new solutions, which are cost effective and deliver quicker Time to market.