Sumologic Admin
Apply NowCompany: SysMind Tech
Location: Dallas, TX 75217
Description:
- Skill : Sumo Logic Admin
- Provide technical support for enterprise customer
- Application management deals with the technical aspect of managing applications that are necessary for supporting IT services within the organization.
- Technical management provides high-level technical expertise that can be strategically applied to the design, management and support of IT infrastructure. Develop a deep understanding of the Sumo Logic service.
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments on Sumo Agents
- Provide documentation content and participate in online forum support for real-time questions from Sumo Logic users.
- Reproduce customer issues and if necessary, file bug reports, escalate cases to engineering and provide necessary documentation.
- Provide input on product and service-related enhancement requests back to Engineering and Sumo Logic Vendor
- Participate in a 24/7 on-call rotation, providing after hours support for critical issues submitted by Sumo Logic's premier customers.
- Should have required Knowledge on Sumo Scripting, Unix Scripting, & Phyton Programming
- Knowledge on Kubernetes, AWS and EC2 is a must
- Develop the strategy, tools, libraries, and workflow for evolving our internal Kubernetes Solution to maximize benefits for Sumo's developers and product teams.
- Facilitate internal adoption of our Kubernetes platform to realize optimized autoscaling, cost efficiency, automated problem remediation, and modern continuous deployment patterns.
- Work with your team to establish service level objectives and monitor to ensure the objectives are met or exceeded.
- Participate in an on-call rotation to manage incidents and support the services you have developed
- Drive root cause identification and issue resolution and continually improve operational posture
- Work inside of a fast-paced iterative environment.