Azure Delivery Lead - Houstan, TX

Position - Azure Delivery Lead

Location: Houstan,TX"Hybrid"

Duration: Long term Contract

Job Summary:

The IT Service Delivery Manager is accountable for the end-to-end delivery of Cloud and Infrastructure Services (CIS) programs and projects to meet customer needs, and responsible for managing customer relationships across their span of control. In this role, the SDM will be responsible for driving and supporting the CIS customer projects that span across the globe and to manage the delivery teams

As the IT Service Delivery Manager, you will be responsible for:

• Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for our global customers
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence
• Work with the delivery teams to drive automation to bring efficiencies into the operations.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with Resource management group (RMG) & Talent Acquisition teams.
• Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution as well as bringing up the value adds.
• Responsible for financial management and reporting and optimizing processes and costs
• Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the senior leadership team
• Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritisation
• Holding the teams to the highest standards, project discipline and accountability
• Continuously improving the technical delivery model and strategy, implementing and managing delivery with the respective teams.

Experience:

• 1X+ years in IT service provider environment working with multiple customers, where the delivery team is spread across globally.
• Significant experience in a customer service role and business management role
• Work experience in Azure/AWS Cloud and Infrastructure managed services industry
• Experience in managing external vendors, commercial negotiations.
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• X- X years of managing Azure/AWS cloud experience for global customers.

Certification Requirements:

• Familiarity with ITIL vX or X would be advantageous
• Cloud certifications (Azure must /AWS will be good to have)

Knowledge and Skills Requirements:

• Proven track record of delivering a collection of projects and programs for a portfolio size of XXXXM - XXXXM
• 15+ years of project delivery and client relationship management in a technology environment, out of that at least last X - X years in managing Azure Cloud projects
• Good business acumen and ability to negotiate with business partners
• Strong customer orientation and able to manage customer expectations
• Good executive presence
• Experience in a cross-border role, successfully managing multiple complex projects at a global level.
• Ability to develop strategic plans and translate them to actionable roadmaps
• Good financial and people leadership skills
• Initiates, builds and maintains productive customer relationships
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Ability to manage risk, and encourage strategic risk management-based delivery in others to manage expectations and communicate effectively
• Strong collaboration skills to build teams across business boundaries
• Leadership skills to successfully lead diverse and virtual teams.
• Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality
• Building trust with senior stakeholders in times of pressure.