Technical Program Manager

Program Manager |Technical Program Manager

HYBRID / Bay Area, CA - Roseville, CA 95661 / Sacramento-CA

Salary - Full-Time / FTE - Market/Flexible

Contract Rate - Market/Flexible

Scorecard | Mission:

The Mission of Technical Manager role is to:

• Be a trusted leader in cutting edge technologies and innovations (Data/AI) to deliver world class solutions to client customers
• Provide excellent customer experience through Client's onsite-offshore delivery process & smooth execution of the projects
• Support Client's Delivery/Program/Account Directors towards the overall growth goal of the account
• Build rapport with the customer, partner (Microsoft) and implementation team members and provide all the necessary support for their success

Outcome: The expected outcomes from this role are:

• Project assigned starts and stays GREEN
• <= 1 customer escalation per quarter (Should detect situations which would lead to escalation proactively and resolve it proactively much before it can become formal escalation)
• Average CSAT score of >= 4
• Zero-defect (critical defects) delivery

Competency:

• Solutioning - Work with Technical Architect, Customer team to envision solution/ implementation roadmap. Contribute and guide the discussion to arrive at optimal solution for given customer problem statement
• Social Skills - Should be able to have a meaningful conversation, build a rapport at all levels with the customer
• Project Management - Should be able to handle all attributes of a project - Scope, Timelines, Cost, Quality, Resources, Risks and Communication Management
• Taking Ownership - Should be able to anticipate, articulate and take ownership of customer's concerns and track it to closure
• Strategic Thinking - Should be able to think strategically, analyze data and present various options to the senior management/exec level
• Team Player - Should be able to collaborate with the multifunctional customer and WinWire team

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Technical Competency

• Demonstrate Thought Leadership in discussions with business partners to ensure delivery of the most effective solutions for the identified business objectives
• Must have worked on several (at least 5+) projects building solutions for Data Pipelines, Data warehousing, Data Modelling on Azure Data Platform (AWS and GCP are good to have)
• Experience in design and development of Data pipelines and ETL using ADF, Databricks to move data from relational/structured/semi-structured data from source to Data Lake to Data Warehouse, on Azure
• Experience working with Data Lake, Synapse on Azure; Experience in Data Modelling
• Experience with Azure/ SQL Server and extensive experience with SQL programming
• Experience in building scalable high performance reporting solution using Power BI, in both shared and dedicated capacity

2. Project Management

• Understand customer delivery process and make necessary changes to the delivery process to align with the customer's process; Conduct regular connects with the customer's point-of-contact for project feedback/issues/ escalation and establishing a good relationship
• Prepare weekly status reports and review them with Delivery Director/Account Manager
• Participate in all the weekly project status review meetings with the customer; Track & own all the Internal & External Issues and Risks at the project level and bring it up during the Account and Quality reviews
• Own project escalation review meetings and provide necessary inputs to the account team for speedy closure of the escalation
• Manage the defined project Gross Margin and end-to-end project plan across multiple responsible parties

3. People Management

• Ability to work collaboratively with others from any functional area/background, to influence thinking and gain acceptance; Track onboarding and joining of resources (FTE/ Contract) hired for the engagement in the account
• Conduct regular 1:1 with team members to gain any intel on projects, track/act on team member specific issues
• Provide inputs to L&D team on training needs specific to customer
• Identify performing team members for Spot Award, Quarterly Award and Annual Award
• Encourage team members to be part of WinWire events like Brown Bag sessions, Friday events (as applicable)

REQUIRED SKILLS:

• 12+ years of total IT experience with at least 8+ years working in Data/AI projects and at least 4 years managing medium to large Data/AI projects; Strong experience working in an Onsite-Offshore model
• Technical proficiency in Microsoft platform during the initial stage of the career preferred
• Ability to manage & drive projects with metrics and data, create structure and templates as necessary for project reviews; Ability to effectively drive execution and own responsibility for overall success of projects
• Degree in Computer Science or related stream from a reputable institution
• Superior problem-solving skills, leadership qualities, influencing, communicating, and consulting skills, team/interpersonal skills
• Strong analytical and creative problem-solving skills; Excellent verbal and written communication skills
• Strong organizational skills; works well under pressure and with minimal supervision

Good to have - Knowledge on Health care domain; Good understanding of Health care domain specifically Provider space (Value Based Care).

Yamini D
Phone: 571- 677- 0506

4229, Lafayette Centre Drive, Suite #1880, Chantilly, VA - 20151
www.technogeninc.com