Business Development Manager (BDM) (Hybrid)
Apply NowCompany: DivIHN
Location: Toronto, ON M4E 3Y1
Description:
For further inquiries regarding the following opportunity, please contact our Talent Specialist
Title: Business Development Manager (BDM) (Hybrid)
Location: Greater Toronto, Ontario, Canada (2-3 days in office)
Duration: Permanent Hire
Ideal candidates are those who reside within the 50 miles radius of Greater Toronto.
Position Summary:
The Business Development Manager (BDM) is responsible for achieving revenue, margin and KPI goals within his/her assigned territory. Responsible for planning, reporting, and creating customer satisfaction through diligent follow-up and identifying additional and unmet customer needs, while growing the current book of business. The BDM proactively maintains existing client accounts and develops new accounts by working closely with the designated Customer Service Account Representative(s) and coordinating with other organizational members to achieve/exceed customer expectations. All candidate/incumbents must demonstrate the ability to:
Rapidly build knowledge of the Client's products and services
Identify opportunities, negotiate and manage sales, business needs and cost requirements
Understand and use basic selling techniques: open, probe, presentation, overcoming objections expectations and business results.
Principal Duties & Responsibilities (Essential Functions):
Builds lasting customer relationships through closing sales opportunities
Identifies needs and propose unique solutions to solve customer's problems
Collaborates with other team members to improve performance and provide greater value to our customers
Meets or exceeds all revenue, margin and KPI goals
Visits customers and provides appropriate value propositions on an ongoing basis
Calls on customers regularly with a well-defined value proposition
Creates and executes account plans for all assigned accounts
Proactively identifies and executes on new opportunities (NPDs) for new and existing accounts
Identifies and sells (and cross-sells) all Client applicable product lines to all customers (maximize Share of Wallet)
Generates new leads by sourcing and contacting key decision makers such as engineers and procurement teams at current accounts, as well as, using other creative methods for identifying other new and existing sources of business
Utilizes appropriate Client resources at customer meetings and for product customization needs
Builds a sustainable pipeline of new and existing business
Builds long-term, productive and mutually beneficial relationships
Regularly analyzes and reviews trends and other data in the marketplace (customers, competitors), as well as, current and potential book of business, to gain insights and knowledge towards increasing market penetration and maximizing business results
Is accountable for retaining assigned client base
Develops customized solution-oriented plans for each client
Owns escalated problem management and creates resolution plans; must troubleshoot, problem solve and document any internal problems that interfere with high quality service provided to our clients
Implements new product launches for assigned territory; conducts milestone reviews of progress against business plans
Conducts ad-hoc post-mortem business reviews
Ensures that communications to the customer are clear, timely and appropriate
Assists in quality control as determined by special customer requirements
Performs other duties as assigned
Education/Experience:
College Degree or equivalent and 7+ years of direct sales/account management experience in an industrial goods, manufacturing environment (OEMs, Fabricators, etc.). An engineering background is a plus.
Knowledge, Skills & Abilities:
An aggressive go-getter that loves making calls and visits and can close deals
A dynamic personality that can establish and cultivate great relationships
An assertive and positive attitude
A passion for follow up, follow through and finishing what s/he started
Strong interpersonal, analytical, verbal and written communication skills
Technically savvy and naturally curious about our customers, competitors and products to drive value and results
A positive team player that thrives in collaborative environments
Ability to work with CRMs (salesforce.com) and proficient in Microsoft Office Suite (including Word and Excel)
Knowledge and competence in the elements of outside sales (cold calling, business development, customer acquisition, and retention)
Excellent verbal, presentation and written communication skills
Must have a strong work ethic and be assertive, positive and resilient; able to work under pressure in a fast-paced environment while remaining composed and objective
Strong time management and organization skills - able to multi-task and meet deadlines
Outstanding understanding of the sales and selling process
Demonstrates a commitment to high levels of customer service and a sense of urgency in satisfying and delighting clients
Able to work collaboratively with colleagues and staff to create a result driven, team=oriented environment
Excellent planning and organizational skills to prepare for and conduct effective sales presentations and systematically follow-up on meetings, RFPs, and provide accurate and timely reporting
Willingness and ability to travel extensively as needed (35%+) to customers and prospective clients
Qualifiers:
Experience in the food service manufacturing industry.
Extensive experience working with dealers, fabricators, and OEMs.
Must reside within a 50-mile radius of Greater Toronto.
Physical Demands:
While performing the duties of this job, the individual is regularly required to stand, walk, sit, talk, hear, and use hands and is frequently required to reach with hands and arms.
Title: Business Development Manager (BDM) (Hybrid)
Location: Greater Toronto, Ontario, Canada (2-3 days in office)
Duration: Permanent Hire
Ideal candidates are those who reside within the 50 miles radius of Greater Toronto.
Position Summary:
The Business Development Manager (BDM) is responsible for achieving revenue, margin and KPI goals within his/her assigned territory. Responsible for planning, reporting, and creating customer satisfaction through diligent follow-up and identifying additional and unmet customer needs, while growing the current book of business. The BDM proactively maintains existing client accounts and develops new accounts by working closely with the designated Customer Service Account Representative(s) and coordinating with other organizational members to achieve/exceed customer expectations. All candidate/incumbents must demonstrate the ability to:
Rapidly build knowledge of the Client's products and services
Identify opportunities, negotiate and manage sales, business needs and cost requirements
Understand and use basic selling techniques: open, probe, presentation, overcoming objections expectations and business results.
Principal Duties & Responsibilities (Essential Functions):
Builds lasting customer relationships through closing sales opportunities
Identifies needs and propose unique solutions to solve customer's problems
Collaborates with other team members to improve performance and provide greater value to our customers
Meets or exceeds all revenue, margin and KPI goals
Visits customers and provides appropriate value propositions on an ongoing basis
Calls on customers regularly with a well-defined value proposition
Creates and executes account plans for all assigned accounts
Proactively identifies and executes on new opportunities (NPDs) for new and existing accounts
Identifies and sells (and cross-sells) all Client applicable product lines to all customers (maximize Share of Wallet)
Generates new leads by sourcing and contacting key decision makers such as engineers and procurement teams at current accounts, as well as, using other creative methods for identifying other new and existing sources of business
Utilizes appropriate Client resources at customer meetings and for product customization needs
Builds a sustainable pipeline of new and existing business
Builds long-term, productive and mutually beneficial relationships
Regularly analyzes and reviews trends and other data in the marketplace (customers, competitors), as well as, current and potential book of business, to gain insights and knowledge towards increasing market penetration and maximizing business results
Is accountable for retaining assigned client base
Develops customized solution-oriented plans for each client
Owns escalated problem management and creates resolution plans; must troubleshoot, problem solve and document any internal problems that interfere with high quality service provided to our clients
Implements new product launches for assigned territory; conducts milestone reviews of progress against business plans
Conducts ad-hoc post-mortem business reviews
Ensures that communications to the customer are clear, timely and appropriate
Assists in quality control as determined by special customer requirements
Performs other duties as assigned
Education/Experience:
College Degree or equivalent and 7+ years of direct sales/account management experience in an industrial goods, manufacturing environment (OEMs, Fabricators, etc.). An engineering background is a plus.
Knowledge, Skills & Abilities:
An aggressive go-getter that loves making calls and visits and can close deals
A dynamic personality that can establish and cultivate great relationships
An assertive and positive attitude
A passion for follow up, follow through and finishing what s/he started
Strong interpersonal, analytical, verbal and written communication skills
Technically savvy and naturally curious about our customers, competitors and products to drive value and results
A positive team player that thrives in collaborative environments
Ability to work with CRMs (salesforce.com) and proficient in Microsoft Office Suite (including Word and Excel)
Knowledge and competence in the elements of outside sales (cold calling, business development, customer acquisition, and retention)
Excellent verbal, presentation and written communication skills
Must have a strong work ethic and be assertive, positive and resilient; able to work under pressure in a fast-paced environment while remaining composed and objective
Strong time management and organization skills - able to multi-task and meet deadlines
Outstanding understanding of the sales and selling process
Demonstrates a commitment to high levels of customer service and a sense of urgency in satisfying and delighting clients
Able to work collaboratively with colleagues and staff to create a result driven, team=oriented environment
Excellent planning and organizational skills to prepare for and conduct effective sales presentations and systematically follow-up on meetings, RFPs, and provide accurate and timely reporting
Willingness and ability to travel extensively as needed (35%+) to customers and prospective clients
Qualifiers:
Experience in the food service manufacturing industry.
Extensive experience working with dealers, fabricators, and OEMs.
Must reside within a 50-mile radius of Greater Toronto.
Physical Demands:
While performing the duties of this job, the individual is regularly required to stand, walk, sit, talk, hear, and use hands and is frequently required to reach with hands and arms.