Genesys Pureconnect Engineer
Apply NowCompany: V2 Innovations
Location: Hayward, CA 94544
Description:
Job Duties:
Qualifications:
- Troubleshoots issues within the environment also including SIP & Network
- Works with clients to facilitate their understanding of best practices for a VoIP telephony solution
- Consults with Client regarding best practices and options within the proposed solution platform
- Provides consulting on solution optimization and roadmaps to solve customer problems and achieve customer solution objectives.
Qualifications:
- 5+ years' experience with the Genesys product suite in either implementation or support
- Mandatory experience with Genesys PureConnect
- Knowledge of SIP and VoIP
- Knowledge of voice communications such as SIP, ISDN, and T-1
- Knowledge of data networking, especially TCP/IP
- Ability to troubleshoot and diagnose, on-site or remotely, issues related to hardware, software, VoIP or network connectivity