Deposit Product Manager
Apply NowCompany: Northwest
Location: Buffalo, NY 14221
Description:
Northwest Bank is a premier financial services provider focused on delivering best-in-class customer experiences while remaining committed to the local communities we serve. The Deposit Product Manager will work cross functionally with partners across the organization guided by a core principle of putting the customer front and center. This position will support driving profitable growth of acquisition, relationship deepening and retention through the development, design and promotion of Northwest's retail digital banking and deposit product set. The Deposit Product Manager position will devise, maintain, monitor and disseminate reporting and insights related to competitive activity, pricing, profitability, customer growth and product mix within their portfolio of focus. This position is also responsible the continued evaluation and recommendation of new product features/functionality and process enhancements. This role will have effective collaboration with key bank partners, including line of business leadership, marketing, technology and information systems, customer experience, enterprise project management, compliance, finance and training.
Additionally, the Deposit Product Manager will execute projects to support enhancements, product launches and marketing campaigns.
Essential Functions
Product Development and Management:
Support the end-to-end lifecycle of Consumer/Small Business Deposit products, including ideation, conceptualization, design, development, pricing, fees, and ongoing enhancement
Ensure product offerings are competitive, compliant, and aligned with customer needs. Work closely with partners to integrate deposit product offering into our full product/services suite
Execute on and participate in new projects
Portfolio Management:
Monitor and report on portfolio trends including P&L, Balances, Fee income, productions, attrition. Provide corrective action recommendations when performance is not in line with expectations
Produce annual and strategic plans for Deposit Portfolio
Work closely with Treasury to support overall bank funding
Manage group of Vendors leverage to deliver products/services
Market Research and Analysis:
Stay abreast of market trends, competitor offerings, and evolving client requirements. Use market signals and insights to identify opportunities for new product introductions or enhancements to existing products
Perform the continuous benchmarking effort related to our Deposit Product offering
Partner with Marketing teams on customer research related to deposit portfolio
Cross Functional Collaboration:
Partner with Support Services to ensure processes, procedures, policies, and systems are functioning as designed and partner on projects for implementation
Work closely with marketing to develop and implement marketing initiatives to drive awareness, adoption and engagement of products and solutions.
Work in partnership with training and sales development teams to develop effective change management and communications to ready customer-facing teams
Work closely with marketing and corporate communications partners to develop launch strategy and communications plan
Partner with technology and information systems to implement requisite system changes and test and validate changes
Risk Management:
Have solid understanding of first line of defense, the importance of risk management and their roles and responsibilities therein
Knowledge of fundamental regulations governing U.S. retail deposit accounts, payments, and digital banking services, including but not limited to Regulation DD, Truth in Savings, Regulation E, Regulation CC, Bank Secrecy Act (BSA), Patriot Act and Office of Foreign Assets Control (OFAC). Apply this knowledge to ensure compliance, risk management, and proper regulatory reporting
Partner closely with Fraud team to understand opportunities to create better experiences for customers while managing Fraud risks appropriately
Responsible for adherence to compliance as it pertains to products, services, delivery and management of deposit products and overall portfolio
Maintain Northwest Bank's standard for internal controls, such as the internal and external audit points working efficiently and effectively to satisfy any issues raised by regulators as needed
Additional Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree Business, Finance, Marketing, or related field preferred
Work Experience
6 - 8 years Product management and development or similar experience preferred
General Employee Knowledge, Skills, and Abilities
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
-Excellent people skills, a positive attitude and leadership abilities are critical to the success of this position Extensive
-Adaptability, customer focus, decisiveness, driving for results, initiative, sales focus, teamwork and cooperation, business acumen, developing others, managing others, project management Extensive
The pay range for this position is generally $100,000-142,000 annually. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
#LI-JB1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Additionally, the Deposit Product Manager will execute projects to support enhancements, product launches and marketing campaigns.
Essential Functions
Product Development and Management:
Support the end-to-end lifecycle of Consumer/Small Business Deposit products, including ideation, conceptualization, design, development, pricing, fees, and ongoing enhancement
Ensure product offerings are competitive, compliant, and aligned with customer needs. Work closely with partners to integrate deposit product offering into our full product/services suite
Execute on and participate in new projects
Portfolio Management:
Monitor and report on portfolio trends including P&L, Balances, Fee income, productions, attrition. Provide corrective action recommendations when performance is not in line with expectations
Produce annual and strategic plans for Deposit Portfolio
Work closely with Treasury to support overall bank funding
Manage group of Vendors leverage to deliver products/services
Market Research and Analysis:
Stay abreast of market trends, competitor offerings, and evolving client requirements. Use market signals and insights to identify opportunities for new product introductions or enhancements to existing products
Perform the continuous benchmarking effort related to our Deposit Product offering
Partner with Marketing teams on customer research related to deposit portfolio
Cross Functional Collaboration:
Partner with Support Services to ensure processes, procedures, policies, and systems are functioning as designed and partner on projects for implementation
Work closely with marketing to develop and implement marketing initiatives to drive awareness, adoption and engagement of products and solutions.
Work in partnership with training and sales development teams to develop effective change management and communications to ready customer-facing teams
Work closely with marketing and corporate communications partners to develop launch strategy and communications plan
Partner with technology and information systems to implement requisite system changes and test and validate changes
Risk Management:
Have solid understanding of first line of defense, the importance of risk management and their roles and responsibilities therein
Knowledge of fundamental regulations governing U.S. retail deposit accounts, payments, and digital banking services, including but not limited to Regulation DD, Truth in Savings, Regulation E, Regulation CC, Bank Secrecy Act (BSA), Patriot Act and Office of Foreign Assets Control (OFAC). Apply this knowledge to ensure compliance, risk management, and proper regulatory reporting
Partner closely with Fraud team to understand opportunities to create better experiences for customers while managing Fraud risks appropriately
Responsible for adherence to compliance as it pertains to products, services, delivery and management of deposit products and overall portfolio
Maintain Northwest Bank's standard for internal controls, such as the internal and external audit points working efficiently and effectively to satisfy any issues raised by regulators as needed
Additional Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree Business, Finance, Marketing, or related field preferred
Work Experience
6 - 8 years Product management and development or similar experience preferred
General Employee Knowledge, Skills, and Abilities
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
-Excellent people skills, a positive attitude and leadership abilities are critical to the success of this position Extensive
-Adaptability, customer focus, decisiveness, driving for results, initiative, sales focus, teamwork and cooperation, business acumen, developing others, managing others, project management Extensive
The pay range for this position is generally $100,000-142,000 annually. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
#LI-JB1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)