Associate Director of Refugee Family Services

Title: Associate Director of Refugee Family Services

Location: 4822 N Broadway

Schedule: Hybrid, Monday to Friday 8:30am-5:00pm

Summary:

Heartland Human Care Services (HHCS) is seeking a dynamic and driven Associate Director for Refugee Family Services (RFS) to oversee critical programming that directly supports the resettlement, integration, and success of refugees and immigrants. Reporting to the Senior Director of Refugee and Immigrant Community Services, you'll manage key programs in case management, employment, community engagement, and housing.

As the Associate Director, you'll play an essential role in the strategic growth of our services-writing grants to secure resources, ensuring contract compliance, and leading a talented team. You will drive operational success through financial management, accurate reporting, and effective partnerships. By aligning our innovative programs with best practices and research, you will ensure that we continue to meet the evolving needs of the communities we serve.

This leadership role offers the opportunity to cultivate employer partnerships, enhance program models, and connect programs across HHCS and with external partners to maximize our impact. If you're passionate about creating meaningful change, leading innovative programs, and empowering refugees and immigrants to thrive, we invite you to apply and be part of our mission-driven team.

Why Join Us:

• Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities.
• Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.
• Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.

Our Benefits:

• Medical insurance. BCBS PPO, EPO, and HSA Plans
• Dental insurance.
• Vision insurance.
• 401(k) 3% Employer Contribution.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance
• FSA Spending Account
• Life Insurance
• Employee Assistance Program
• Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.

Essential Functions:

Service Delivery and Programming

• Maintains, develops, and expands the Refugee Family Services program portfolio to comprehensively address the specific needs of refugees and immigrants through a diverse combination of federal, state, and private funding.
• Oversees the use of agency and participant assets, and compliance with program and participant budgets, submits program reports, completes projects and other relevant work assignments on schedule.
• Participates in monthly finance meeting. Provides direct oversight of identifying and documenting matching contributions for contracts.
• Completes program deliverables including budget projections, program reporting, data analysis, and reconciliation of finances.
• Coordinates with the Grants Development team to develop proposals to secure government and private funding to support programming.
• Drafts and submits program reports as required for all funded programs. Responds to requests for ad hoc reports, as well as the monthly, quarterly, and annual reports on program performance and evaluation plan and leads the strategic implementation of the program.
• Upholds relationships with funders such as USCRI, ORR, JUF, IDHS, and PRM. Serves as the main contact for the program partners, external agencies, vendors and landlords.

Talent Management

• Participates in interviewing, hiring, discipline, termination and other relevant employment transactions, with guidance from Senior Director.
• Provides biweekly supervision and ongoing support to staff, interns and volunteers.
• Leads monthly Team Meetings.
• Recruits and provides initial and annual training to volunteers.

Departmental Management

• Ensures the implementation of organization and program/department policies and procedures. (e.g. personnel, financial, participant eligibility, Standards of Professional Conduct, Ethics, HIPAA etc.).
• Maintains and updates policies and procedures relative to contractual obligations, Heartland Human Care Services (HHCS) Philosophy of care and industry best practice.
• Participates on internal committees (such as: RICS Management; new employee orientation, quality management, or others).
• Assumes an appropriate role in other program or Division tasks or projects, as assigned.
• Ensures cross-departmental collaboration internally to RFS, within RICS, and across HHCS.
• Assesses program impact and analyzes success of activities conducted to achieve outcomes outlined in the RFS and RICS Theories of Change.

Technical Assistance

• Preserves HHCS's status as a primary refugee and immigrant service provider for the Chicagoland community, with an emphasis on holistic participant-centered trauma-informed care.
• Develops and maintains external relationships with other appropriate groups on behalf of the organization. Serves on relevant internal and external committees and ensures participation in relevant advocacy arenas.
• Conducts presentations, trainings, and workshops on trauma recovery services best practices.
• Remains current in the field of service through professional development activities, as approved by the Senior Director
• Represents HHCS and RICS as a part of various immigrant and refugee groups.
• Other duties as assigned.

Supervisory Responsibilities:

• Program Manager, Community Integration
• Program Manager, Resettlement
• Supervisor, Operations
• Supervisor, Community Engagement

Education and Experience:

• Bachelor's degree from an accredited institute of higher learning.
• Master's degree strongly preferred.
• Minimum five (5) years of experience in program management, grant writing, program development with immigrants and/or refugees.
• Minimum of one (1) year of supervisory experience required.

Knowledge/Skills/Abilities (K/S/A):

• Fluency in a second language preferred.
• Direct service or management experience in field of victim services and anti-trafficking experience strongly preferred.
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.
• Ability to set a vision and creates strategies in the midst of a complex, uncertain, and changing environment with a big picture focus to make long-term decisions.
• Ability to challenge group-think and create an environment welcoming diverse perspectives. Ability to manage challenging situations and conflicts in a professional manner even if it requires an unpopular stance.
• Ability to build capacity of future leaders and empower teams by leveraging unique backgrounds, experiences and strengths to develop a cohesive team and create an inclusive environment.
• Access to regular, dependable and timely transportation

Work Arrangement:

This role is eligible for a "hybrid" work arrangement. It is expected this person would be able to meet for "in person" meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regard to scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.