Manager, Operations

Overview:

The Operations Manager of Distribution is responsible for the day to day operations in regards to warehouse business activities for a 336,000 square foot location with approximately 52 hourly associates and 3 salaried associates in a fast paced, multi-client,3PL environment. The Operations Manager of Distribution Warehouse ensures all tasks are completed in a safe, efficient manner and is ultimately accountable for a profitable organization.

Responsibilities

The Operations Manager of Distribution is responsible for but not limited to:

Associate Relations

• Prepare, maintain and communicate all operational goals while ensuring all operational procedures are being followed per company guidelines
• Manage, coach, mentor, and develop staff to achieve objectives; conduct performance reviews
• Participate in the recruitment and new hire on boarding process while ensuring Weber's culture is being fostered
• Perform supervisory responsibilities in accordance with the organization's policies and procedures
• Address complaints and resolve problems

Customer Relations

• Provide superior customer service by maintaining professional and courteous relationships with all customers
• Interface with internal stakeholders as well as customers to establish and accomplish goals
• Communicate progress/conditions as directed by upper management
• Audit operations to ensure service standards are being met
• Act as a liaison with carrier contractors and customers
• Create and deliver effective verbal presentations to management and customers as necessary

Operational Excellence

• Ensure company values are observable throughout the operation
• Monitor space utilization/layout to ensure efficient and cost effective operations
• Monitor and ensure departmental/facility key performance indicators (KPI) are met in a timely and cost effective manner
• Ensure proper maintenance and sanitation of equipment, grounds, pest control and refuse disposal
• Prefer lean principles knowledge/understanding

Business Profitability

• On-going management of facility fiscal performance including profit & loss and budgeting
• Ensuring the accurate and timely preparation of all necessary reports and records regarding facility operations
• Monitor facility purchasing process to include: auditing, guideline compliance and approval by creating programs to maximize cost savings for SCLS and customers
• Manage inbound and outbound loading/unloading, accuracy of inventory and warehousing

Qualifications

Education/Experience

• Bachelor's Degree in Logistics, Business, Management or other related field is highly preferred
• Must possess 10 years of experience within the 3PL industry in which five (5) years are in a leadership role of a warehouse or distribution center
• Must have at least two (2) years of experience managing a P&L

Knowledge, Skills and Abilities

• Ability to drive results and develop team while creating strong relationships with clients and internal associates
• Excellent communication and presentations skills; ability to effectively present information and respond to questions from managers, clients, associates and the general public
• Identify and understand issues, problems and opportunities; possess solid judgment, problem-solving and decision making skills
• Strong analytical skills, including analysis and interpretation of complex business documents as well as statistics and modeling
• A proven track record of mentoring and developing direct reports and subordinates

OUR BENEFITS PACKAGE INCLUDES:

• Competitive Compensation
• Retirement 401k Plan with Company Match
• Medical / Prescription Drug / Dental / Vision Plans
• Company Paid Basic Life and AD&D Insurance
• Voluntary Life and AD&D Insurance/Voluntary Long Term Disability
• Paid Vacation Days/Paid Sick Days/Paid Holidays

EEO AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.