Customer Quality Engineer
Apply NowCompany: PCB Piezotronics, Inc.
Location: Cary, NC 27513
Description:
Temposonics is seeking a Customer Quality Engineer to administer and improve the Customer Complaint program in our Cary NC plant. This role actively maintains all records pertaining daily customer complaints; communicates with the customer and updates on required RMA results, RCCA, A3 and 8D closures as needed. This position will also provide and champion 8D/A3, problem solving, root cause analysis, and CAPA resolution training aimed towards complete customer satisfaction. This role will be responsible for coordinating and facilitating the weekly Corrective Action Meetings along with all required support activity. This role will also involve coordinating calls and site visits to offer technical support, ensuring customer satisfaction and identifying potential quality issues.
The major areas of responsibilities for this role include:
Customer Complaint Program
MINIMUM QUALIFICATIONS
Education:
Bachelor of science degree or equivalent experience
Experience:
5 years in Customer focused Quality Assurance roles
3 years in Continuous Improvement roles in fast-paced manufacturing/assembly environment
Proficient at applying 8D / A3, root cause analysis, and problem-solving methodologies
Knowledgeable in Lean / Six Sigma tools
Knowledgeable in Salesforce or other case management applications
Results oriented with track record of driving change in a cross-functional environment
PREFERRED QUALIFICATIONS
Education:
Bachelor of Science Degree
Experience:
5 years in Customer focused Quality Assurance roles
3 years in Continuous Improvement roles in fast-paced manufacturing/assembly environment
Proficient at applying 8D / A3, root cause analysis, and problem-solving methodologies
Proficient in Salesforce or other case management applications
Lean Six Sigma Certified
Knowledgeable in ETQ, BabtecQ or other QMS software
Knowledgeable in LN, Baan or other ERP systems
AQS Certified Quality Engineer
Results oriented with track record of driving change in a cross-functional environment
Physical Demands (U.S. only)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Equal Employment Statement
Temposonics, LLC is an equal opportunity employer and as such takes affirmative steps to safeguard employees and applicants from discrimination on the basis of protected class status, including race, creed, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, disability, predisposing genetic characteristics, marital or family status, domestic violence victim status, arrest record or criminal conviction history, political affiliation, or any other impermissible basis.
Diversity, Equity and Inclusion Statement
Amphenol is committed to workplace diversity and fostering a culture of equity, inclusion and belonging across our organization. Diversity and inclusion mean to respect and value difference, and we believe these values are the cornerstones of high-performance organizations.
The major areas of responsibilities for this role include:
Customer Complaint Program
- Administrate, develop and improve the Customer Complaint case database
- Provide training on problem solving and root cause analysis practices
- Track and report Key Performance Indicators (KPIs) pertaining the Customer Complaint program
- Coordinate technical support to customers and identify potential quality issues.
- Identify and resolve customer service issues in a timely and professional manner.
- Anticipate customer needs and provide solutions to meet those needs.
- Develop strong relationships with customers by consistently providing top-notch customer service.
- Maintain a high level of knowledge of all customer-related quality processes and expectations.
- Monitor customer feedback and take proactive steps to ensure customer satisfaction.
- Create and maintain appropriate documentation related to customer quality issues.
- Work collaboratively with customers, colleagues, and stakeholders.
- Keep up to date with advances in software and technology relevant to the position.
MINIMUM QUALIFICATIONS
Education:
Bachelor of science degree or equivalent experience
Experience:
5 years in Customer focused Quality Assurance roles
3 years in Continuous Improvement roles in fast-paced manufacturing/assembly environment
Proficient at applying 8D / A3, root cause analysis, and problem-solving methodologies
Knowledgeable in Lean / Six Sigma tools
Knowledgeable in Salesforce or other case management applications
Results oriented with track record of driving change in a cross-functional environment
PREFERRED QUALIFICATIONS
Education:
Bachelor of Science Degree
Experience:
5 years in Customer focused Quality Assurance roles
3 years in Continuous Improvement roles in fast-paced manufacturing/assembly environment
Proficient at applying 8D / A3, root cause analysis, and problem-solving methodologies
Proficient in Salesforce or other case management applications
Lean Six Sigma Certified
Knowledgeable in ETQ, BabtecQ or other QMS software
Knowledgeable in LN, Baan or other ERP systems
AQS Certified Quality Engineer
Results oriented with track record of driving change in a cross-functional environment
Physical Demands (U.S. only)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Equal Employment Statement
Temposonics, LLC is an equal opportunity employer and as such takes affirmative steps to safeguard employees and applicants from discrimination on the basis of protected class status, including race, creed, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, disability, predisposing genetic characteristics, marital or family status, domestic violence victim status, arrest record or criminal conviction history, political affiliation, or any other impermissible basis.
Diversity, Equity and Inclusion Statement
Amphenol is committed to workplace diversity and fostering a culture of equity, inclusion and belonging across our organization. Diversity and inclusion mean to respect and value difference, and we believe these values are the cornerstones of high-performance organizations.