Sales Executive - Clinical Co-Pilot (Healthcare)

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. In healthcare, that means enabling an ever-evolving world of people, technology, data, and helping solve the most challenging issues with global scale - now and in the future. The Microsoft Health and Life Sciences (HLS) Industry Team leads that mission through deep collaboration with leading Health and Life Sciences organization and brings together the Microsoft portfolio of Industry solutions, partners, and ecosystem to help customers transform to meet the most challenging industry issues and to enable new life changing of the capabilities.

Microsoft is dedicated to the Health and Life Sciences sector, leveraging its expertise in technology to drive innovation and improve healthcare outcomes. Microsoft focuses on transforming healthcare through advanced computing and AI, offering solutions that aim to empower healthcare professionals and organizations. By integrating its robust technology infrastructure with healthcare-specific applications, Microsoft is playing a pivotal role in the digital transformation of the health and life sciences industry.

The Sales Executive - Clinical Co-Pilot (Healthcare) is a field-based role in the Healthcare & Life Sciences sales organization. This position is quota and commission-based and is assigned to specific accounts and/or territory. The Sales Executive - Clinical Co-Pilot (Healthcare) focuses on presale and post-sales activities to drive customer Copilot adoption/consumption in the Small, Medium and Corporate (SMC) market. As a Healthcare Copilot expert, this Sales Executive drives product adoption through a consultative approach by providing data insights, establishing partnerships with executive sponsors to drive change management, and optimizing frameworks for success for new or existing Copilot customers. This role requires collaboration with the Microsoft account team, Customer Success Organization, and other internal resources.

Responsibilities:

• Align the value proposition of Healthcare Copilot and demonstrate how it can help customers achieve their goals.
• Support accounts through a prescriptive change management, implementation, and adoption-focused success plan.
• Emphasize the importance of customer centricity and build relationships at the executive level (plus other roles) to drive provider recruitment, adoption, success planning, and execution.
• Adopt a customer-focused consultative approach to drive customer success and adoption at scale.
• Gather customer feedback and leverage these insights to map solutions with the customer, acting as the voice of the customer (VOC).
• Identify and develop impactful relationships with internal teams and customer technical specialists.
• Contribute to customer satisfaction by providing positive customer experience and building remediation actions for customers not using the solution .
• Work independently with customers to identify , determine root causes, and resolve blockers to accelerate consumption and solution scaling.
• Collaborate with team members (including Account Executive, Specialist, Customer Success Manager) to discover new opportunities and drive incremental revenue growth.
• Implement strategies to help accelerate the closing of deals in collaboration with other team members.
• Complete required training and obtain relevant product and role certifications aligned to the role and workload/industry.
• Embody our culture and values

Qualifications:

Required/Minimum Qualifications

• 3+ years technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, or related field AND 2+ years technology-related sales or account management experience.
• 3+ years of experience working with executives in healthcare systems.
• 3+ years of experience with Electronic Medical Records (EMRs) and healthcare provider/patient workflows.

Additional or Preferred Qualifications

• 4+ years technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, or related field AND 3+ years technology-related sales or account management work experience.
• 2+ years solution or services sales experience.
• 3+ yeras of experience in a consultiative role throughout the customer lifecycle.
• 3+ yeras of AI selling experience in healthcare cloud-based solutions.

Solution Area Specialists IC3 - The typical base pay range for this role across the U.S. is USD $85,300 - $146,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $111,700 - $161,700 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 25, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.