Area Operations Manager

Job Overview: As the Area Operations Manager, your primary responsibility is to ensure the efficient and effective management of all aspects of the club's operations. You will play a key role in enhancing the member experience, overseeing staff, optimizing processes, and ensuring the club's financial success.

Key Responsibilities:

Staff Management:

• Support club management in recruitment, hiring, training, and supervising of club staff for relevant roles.
• Provide leadership, motivation, and performance feedback to the team to ensure a high level of service and professionalism.

Member Experience:

• Create and maintain an environment that promotes a positive and enjoyable member experience.
• Develop and implement strategies to retain current members and attract new ones.
• Address member concerns and feedback promptly and professionally.
• Provide leadership to maintain a strong SMG score to support cleanliness, friendliness, willingness to refer members to our facilities.
• Oversee the maintenance and cleanliness of the fitness club's facilities and equipment.

Financial Management:

• Assist in Managing club's budgeting, ensuring profitability and cost control.
• Monitor and analyze financial performance, including revenue, expenses, and membership dues and member inventory.
• Identify opportunities for revenue growth and cost-saving measures.
• Labor management; Provide guidance, support, and leadership to club management to ensure cost effect labor strategies. Oversee and enforce labor budgets for fitness clubs.

Operations Efficiency:

• Implement and improve operational procedures to enhance efficiency and member satisfaction.
• Streamline current administrative processes.

Health and Safety Compliance:

• Ensure the fitness club complies with health and safety regulations and standards.
• Implement and enforce safety protocols, including emergency response procedures.

Marketing and Promotion:

• Collaborate with marketing teams to execute marketing campaigns to attract and retain members.
• Promote the fitness club's services and programs to the community.

Reporting and Analysis:

• Generate regular reports on club performance, including financial and operational metrics.
• Analyze data to make informed decisions and adjustments to improve operations.

Vendor and Supplier Relations:

• Manage relationships with vendors and suppliers to ensure quality service and cost-effectiveness.

Physical requirements

• Mobility: The ability to move around the fitness club, walk, and stand for extended periods.
• Lifting 25 lbs.: Occasionally, you may need to lift or move light to moderately heavy objects such as fitness equipment, promotional materials, or administrative supplies.
• Stress Management: The ability to handle high-stress situations effectively.

Qualifications:

• Bachelor's degree in business administration, sports management, or a related field. Equivalent experience of 4 years or more is acceptable in replacement of degree.
• Prior experience in multi-unit fitness club management or a similar leadership role. Minimum of two years of experience required.
• Two years in fitness club operations experience required
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Financial acumen and the ability to manage budgets.
• Knowledge of fitness industry trends and best practices.
• Proficiency in using fitness management software and other relevant tools.

The Area Operations Manager for Fitness Club Management plays a vital role in shaping the club's success, both in terms of member satisfaction and financial performance. By effectively managing staff, facilities, finances, and operations, this role helps create a positive and thriving fitness club environment.