Carrier Relations Executive

ADP is hiring a Carrier Relations Executive.

• Are you empathic to client needs, the people on your team, and external partners to drive success?
• Do you have a knack for escalation resolution, process improvement, and understanding the nuances of complex organizations?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

You are:

A relationship or strategy consultant or business management professional with the ability to establish and support strategic partnerships with our benefit carriers. You are a highly motivated self-starter inspired by working with cross-functional teams to successfully deliver and deploy top executive initiatives from strategy through to execution. You possess capabilities in the areas of relationship building, strategic thinking, business analysis and cross-functional collaboration.

You will:

Develop and enhance strategic business partnerships by building trust with insurance carriers' key decision makers to drive client retention/improve loss prevention. Possess a complete understanding of our carriers' business objectives, strategic direction, and requirements, to proactively demonstrate and deliver increased value throughout the lifecycle of the partner's clients. Acts as a liaison between the carrier and ADP, serving as an internal advocate. The role includes occasional travel.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

WHAT YOU'LL DO: Responsibilities

Here's what you can expect on a typical day:

• Develop and enhance strategic business partnerships by building trust with our carriers' key decision makers to drive client retention/improve loss prevention.
• Possess a complete understanding of our carriers' business objectives, strategic direction and requirements, to proactively demonstrate and deliver increased value through the lifecycle of the partners' clients.
• Act as a liaison between the carrier and ADP, serving as an internal client advocate, capable and empowered to mobilize the right resources to ensure partnership alignment.
• Maintain a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners.
• Serve an assigned client base as defined by the Relationship Management Strategy
• Proactively ensure client satisfaction through periodic conference calls and client visits.
• Promote carrier participation in focus groups to solicit feedback on product/service initiatives.
• Communicate and promote key ADP initiatives to the carrier (e.g., user group meetings, product enhancements, etc.).
• Coordinate carriers' client projects, resolution of critical service issues, and follow-up to NPS feedback.
• Determine the components of projects and prepares comprehensive project plan and scope of all required activities.
• Communicate status and next steps to the carrier and appropriate internal ADP partners.
• Perform strategic account review with the carrier to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities.

Behaviors:

• Adaptability
• Alignment
• Collaboration
• Ethics/Integrity
• Innovation
• Process & Project Management
• Results Orientation
• Service Orientation / Client Focus

Technical Skills:

• Proficient with MS PowerPoint skills - putting together presentations cohesively, depending on the project or audience.
• Proficient in MS Excel skills such as creating pivot tables, v-lookups when analyzing data and being able to tie that analysis back to a business case or results.
• Knowledge of Salesforce and Tableau is helpful to create meaningful dashboards, insights and interpret data.

TO SUCCEED IN THIS ROLE: Required Qualifications

• 5 - 8 years of directly related experience

BONUS POINTS FOR THESE: Preferred Qualifications

• Contributes to developing organization objectives with regard to:
• Creative Thinking -- collaborates with carriers and associates to deliver high-quality solutions.
• Analytics -- develops business cases and advanced models to support decision making and mines key insights from large data sets to inform sales and service strategies.
• Develops training, carrier, and executive presentations.
• Excellent written, verbal and presentation skills are required.
• Ability to conceptualize, negotiate and sell ideas internally and externally is essential.
• Ability to function in a flexible, constantly changing environment and identify and recommend opportunities for improving operations to be scalable.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our business resource groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!