Advanced Security Program Operations Manager (Sacramento County)

ASP Manager

Salary: $120,000-140,000/yr

Region:Sacramento County, Hybrid Remote

Blackstone Consulting, Inc. is seeking an ASP Manager for their Healthcare Security Client in California.

LOCATION: This position will oversee multiple Protection Security Supervisors (PSS) at multiple locations and will be expected to travel 60% in the Bay Arera area as required by the company and client.

BCI seeks a dedicated and passionate Advanced Security Program Manager to serve as an integral part of the security and care delivery team for a leading healthcare provider.

The Advanced Security Program Manager is a mid-level position. This role is responsible for overseeing and managing Protective Security Supervisors (PSS) for the Advanced Security Program for a large healthcare security portfolio while establishing a comprehensive security program to safeguard the people, property, assets and interests of the client. Their primary role is to manage day-to-day operations efficiently and effectively, invest and develop a high performing team, and to achieve service and profitability objectives.

The Manager will be asked to work in a complex environment using his/her relationships building skills, strategic thinking, facilitation, and project execution skills to drive vision, strategy, and results for day-to-day operations and improvement strategies within their assigned area.

Responsibilities/Duties:

Oversee and Invest in the Development of Contract Security Personnel

• Oversees and assists in directing the implementation of new training development programs
• Oversees the PSSs to ensure the implementation of training for contract staff is carried out efficiently and effectively
• Mentors and develops future leaders with a mind to providing appropriate succession planning for the area
• Identifies and implements successful programs to develop managerial staff and contract employees
• Enhance managerial and contract staff skill sets through training to ensure the program meets or exceeds the Advanced Security Practices specific to: Compliance, Orders Policy and Training, Advanced Security Operations, Leadership and Accountability, and Technical Security Systems
• Oversees and approves disciplinary matters at the sites to ensure that the outcome is appropriately investigated to a high level and managed in partnership with the appropriate HR teams
• Develops strategies with the PSSs to address workforce management gaps and deficiencies to the master schedules

Stakeholder Management & Liaison

• Partners closely with the customer to guide program development
• Partner with Security Managers and customer leaders to ensure timely notification and escalation of adverse events
• Ensures the delivery of high-quality customer service through regular contact with customers; evaluates service quality and initiates corrective action as necessary
• Meets regularly with client representatives for security program status updates and addresses any actual or potential problems; supports client temporary start-ups
• Oversees account management and ensures appropriate staffing to include management level representation
• Acts as an escalation point for internal concerns and/or service contract decisions
• Shares the security story - highlights key wins and promotes excellent work

Strategy & Planning

• Sets operational targets aligned to company goals and objectives
• Develops and implements strategies, procedures, and business plans to enhance contract performance based on the Advanced Security Practices
• Partner with customer for security planning, program assessments and surveys with Security Managers and customer
• Provides Subject Matter Expert (SME) oversite and review of post orders and policies developed for the Advanced Security Program in partnership with the customer
• Provides leadership, consultation, and execution for major field initiatives
• Drives continuous improvement with security teams to ensure an evolving team that meets customer expectations and the changing security landscape

Contract & Regulatory Compliance

• Ensures that security site management maintains the regulatory compliance program at 95% or better
• Ensures proper staffing requirements are met in line with the master schedule
• Oversees PSS training and performance to ensure practices meets standards set forth by the regulatory agencies (TJC, CDPH, CMS etc.)
• Works closely with hiring teams to ensure that hiring of officers ensures quality candidates and meets the standards for regulatory compliance

Financial Review, Authorization and Company Performance

• Analyzes operational and financial indicators to continuously improve performance; ensures positive financial operations within area accountability.
• Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, etc. maintains and submits payroll records and other required information
• Authorizes spend for direct hires utilizing BCI's Concur system

Required Skills

• Ability to interact with customers, employees and third parties that reflects highly on organization
• Excellent written and verbal communication skills
• Dedication to high quality customer service
• Experience with managing budgets
• Strong knowledge of healthcare environment and ability to interact with key stakeholders in high stress situations
• Business acumen
• Experience in planning, organizing, and enforcing security systems
• Security Risk Assessments
• Ability to quickly adapt and mobilize change across the organization
• Ability to consult on security operations
• Ability to think critically and use data to influence change
• Experience working in a unionized environment

Preferred/ Education Experience

• Three to five years of law enforcement or security training experience, or an equivalent combination of education and/or experience sufficient to perform the essential functions of the job, as determined by the company.
• Bachelor's Degree.

Core Competencies:

• Security Basics: Ability to learn, retain and perform basic healthcare security functions;
• Risk Management: Ability to identify, educate, manage, and report security risks impacting service delivery;
• Communication: Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments;
• Service Delivery: Ability to consistently demonstrate professional behavior that is responsive to the needs of the client;
• Leadership: Ability to motivate, inspire, and influence others.

Company benefits include - see all the details at www.bci-toolkit.com/benefits

• Medical Insurance - The Kaiser HMO plan has a $0 annual deductible & an out-of-pocket max of $1,500/$3,000 (CA Kaiser Medical Plan) with a co-pay of $10 Primary Doctor and $10 for Specialist per visit.
• Vision Insurance - Vision care plan option through Guardian for employees and eligible dependents.
• Dental Insurance - PPO dental plan option through Guardian for employees and eligible dependents.
• Retirement & 401(k) - Retirement benefits are available for purchase through Empower. Employees are eligible to enroll in a 401(k) savings plan if they have been an employee for at least 6 months and are 18+ years old.
• Short-Term & Long-Term Disability Insurance - BCI offers Short-Term and Long-Term Disability coverage for employees to purchase through Guardian.
• Employee Assistance Program - Through Guardian's WorkLifeMatters program. 100% paid by BCI.
• Voluntary Life and AD&D Insurance - Employees have the opportunity to purchase voluntary life and AD&D insurance coverage for themselves and eligible dependents through Guardian.
• Supplemental Insurance - Employees have the opportunity to purchase Accident and/or Critical Illness supplemental insurance through Guardian.
• Additional Benefits - Pet insurance can be purchased through Nationwide. Employees are eligible to enroll in several disability supplemental, and life plans offered by Aflac and TransAmerica.
• Annual Raises - wage increase every January
• Paid Time Off
• Recognition Programs
• Training & Career Development
• Employee Resources Group - Women in Healthcare Security Network provides scholarships, mentorship, and other great programs

EOE/M/F/D/V/SO

PPO-12867 CALBSIS License

Minimum Qualifications at Entry:

• Be 18 years of age and possess a high school diploma or GED
• Have a reliable and functional means of communication (i.e., cell phone)
• The legal right to work in the United States
• Possess a valid government-issued driver's license
• Active state-issued guard card