M&B Director of Food Service Field Operations

Job Purpose:

The Director of Food Service Field Operations is responsible for overseeing and managing the implementation of all food service programs across multiple locations. This role will provide strategic leadership in executing food service policies, programs, and initiatives while ensuring operational excellence. The Director will supervise a team of regional Food Service Specialists, ensuring consistent application of standards related to product quality, sanitation, safety, and profitability. Additionally, this individual will monitor market trends and implement continuous improvement strategies to enhance overall performance, with a focus on achieving financial targets, customer satisfaction, and operational efficiency.

Job Duties and Responsibilities:

Leadership and Strategy:

• Lead, mentor, and supervise a team of Food Service Specialists and operational staff, ensuring proper execution of food service programs.
• Drive the implementation of company food service policies, systems, and initiatives, ensuring alignment with business objectives and sales strategies.
• Provide direction and oversight for food service marketing, ensuring consistent communication and execution of promotional materials and product offerings.
• Set and oversee annual sales budgets and gross profit margin goals across all food service sub-categories.

Operations Management:

• Ensure that food service operations across all locations meet the highest standards for product quality, cleanliness, and safety.
• Oversee the installation, maintenance, and functionality of food service equipment to support optimal operation.
• Coordinate and implement food service safety and sanitation programs to ensure compliance with health regulations and internal standards.
• Monitor the performance of individual locations and regions, ensuring alignment with company goals and providing timely feedback for improvement.

Training and Development:

• Develop and deliver training programs for Food Service Specialists and operational teams on technical aspects of food service programs, including product offerings, sales techniques, and safety protocols.
• Foster a culture of continuous improvement by identifying knowledge gaps and ensuring that staff are kept up to date on new food service trends, technology, and best practices.

Financial Oversight:

• Monitor and analyze financial performance, including P&L statements, and ensure that expense management and budgetary controls are implemented.
• Investigate and follow up on profit and loss variances, identifying areas for cost reduction and profitability enhancement.
• Ensure that sales targets and profit margins are consistently met across all food service categories.

Market Research and Competitive Analysis:

• Monitor industry trends, market conditions, and competitive landscape to identify opportunities for growth and improvement.
• Analyze competitive surveys and market research to inform strategy and adjust food service offerings as needed.

Communication and Collaboration:

• Serve as the primary point of contact between corporate leadership and regional teams, ensuring timely communication of policies, programs, and operational feedback.
• Collaborate with cross-functional teams, including marketing, supply chain, and operations, to align food service strategies with broader company goals.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field. Master's degree preferred.
• 7+ years of experience in food service management, with at least 3 years in a leadership role.
• Proven experience managing field operations, overseeing multiple locations, and leading teams in a fast-paced environment.
• Strong understanding of food safety, sanitation, and health regulations.
• Financial acumen with experience managing budgets and analyzing P&L statements.
• Excellent communication, leadership, and interpersonal skills.

Key Competencies:

• Results-oriented and performance-driven, with a strong focus on achieving operational and financial goals.
• Ability to manage complex operations and multitask across multiple locations.
• Strong problem-solving skills and ability to make data-driven decisions.
• Knowledge of market trends, customer behavior, and competitive dynamics in the food service industry.

This role is essential to ensuring the smooth operation of the company's food service offerings and is instrumental in driving growth, operational excellence, and customer satisfaction across all locations.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, vision, and life insurances, ESOP, 401K with match, paid time off, and paid holidays.
• Opportunities for career advancement and professional development within a growing company.
• Employee discounts for food and fuel.

The Requirements, Duties, and Responsibilities list is incomplete but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development).