VoIP - RingCentral Specialist

What Is MyBambu?

MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.

MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire's Form I-9 to confirm

Your Opportunity:

This position is a full-time, in-person position reporting to the Chief Marketing and Operations Officer. As a VoIP - RingCentral Specialist you will be responsible for managing, maintaining, and optimizing our cloud-based VoIP system (RingCentral) to support internal communication and client-facing services. This role involves troubleshooting issues, optimizing call quality, and training staff.

Job Responsibilities:

• VoIP Management & Support: Configure, manage, and maintain the RingCentral VoIP system, ensuring stable and high-quality communication for all departments.
• System Optimization: Monitor VoIP system performance and call quality, proactively identifying and resolving any connectivity or latency issues.
• Troubleshooting: Provide first-line technical support for any VoIP-related issues, diagnosing and resolving network or system faults quickly to minimize disruptions.
• User Support & Training: Train employees on VoIP system features and best practices, offering ongoing support to ensure staff effectively use the system.
• Integration with Business Tools: Collaborate with Tech and departments to integrate VoIP systems with other business applications, such as CRMs (e.g., Salesforce), financial technology service platforms, and other required tools.
• Compliance & Security: Ensure VoIP systems adhere to industry security standards and regulatory requirements, especially in the context of data protection in banking.
• Reporting & Analytics: Monitor and report on call metrics, system usage, and performance. Use insights to recommend system enhancements and cost-saving measures.
• System Updates & Vendor Management: Ensure that the RingCentral platform is regularly updated, working closely with vendors for system upgrades, troubleshooting, and contract negotiations.

Skill and Abilities:

• Technical Expertise: In-depth knowledge of VoIP systems, particularly RingCentral, and familiarity with SIP, network protocols, and telephony architecture.
• Networking Skills: Proficiency in networking concepts, including routers, switches, firewalls, and VLANs. Experience in diagnosing network-related VoIP issues.
• Problem-Solving Abilities: Strong analytical and troubleshooting skills to quickly diagnose and resolve VoIP and network issues, ensuring minimal downtime.
• Communication Skills: Ability to communicate complex technical concepts to non-technical users, providing clear and concise guidance.
• Project Management: Ability to manage multiple tasks and projects simultaneously, ensuring deadlines are met while maintaining system performance.
• Compliance & Security Awareness: Understanding of data privacy, security best practices, and compliance regulations, particularly in fintech or banking environments.
• Adaptability: Ability to work in a fast-paced, evolving environment and quickly adapt to new technologies and challenges.
• Collaboration: Effective team player who can collaborate with MyBambu departments, and third-party vendors to align VoIP system functionality with MyBambu business needs.

Job Requirements:

• Bilingual English & Spanish.
• Bachelor's degree in information technology, Telecommunications, or a related field or equivalent work experience.
• Minimum 3 years of experience managing VoIP systems, with a focus on RingCentral.
• Expertise in network infrastructure and troubleshooting VoIP issues (SIP protocols, routers, firewalls).
• Experience in integrating VoIP systems with CRM tools like Salesforce is a plus.
• Familiarity with fintech industry regulations and security standards.
• Proficiency in VoIP software management, cloud-based systems, and call center environments.
• Strong organizational skills, attention to detail, and a proactive approach to system management.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

MyBambu Benefits

• Excellent medical coverage.
• Fifteen (15) days of Paid Time Off.
• Seven (7) days of Paid Holidays.
• Our small family corporate culture.