General Manager Littleton, Co

JOB OVERVIEW:

The General Manager will oversee daily hotel operations, by providing all departments the leadership and guidance in a united effort to deliver outstanding guest services and satisfaction. The GM will be involved in hiring and is responsible for training and developing talented associates with a significant emphasis on GSS and ensuring that all associates are compliant with all policies, standards, procedures, and regulations. The GM will also accommodate the guests' needs and performs all department functions. In addition, the GM will assist the President/CEO and head office in all areas to guarantee operational efficiency.

DUTIES AND RESPONSIBILITIES:

• Oversee the operations functions of the hotel.
• Hold regular briefings and meetings with departments.
• Ensure full compliance to property operating controls, SOP's, policies, procedures and Sun Hill/Marriott brand service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for overseeing the preparation, presentation and subsequent achievement of each Colorado property annual Operating Budget, Marketing & Sales Plan.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotel management and owners.
• Deliver hotel budget goals and set other short- and long-term strategic goals for each property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stakeholders.
• Participate with plans and budget (revenues, costs, etc.) to achieve IBT growth plans.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring key staff positions.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel operations to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in development with strong sales prospects.
• Compliance for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Attract community efforts and travel as necessary for benefits of the company
• Involvement in weekly revenue management calls

This job requires ability to perform the following:

Essential:

• Must be able to speak, read, write and understand English.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Desire to participate as part of a team.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Ability to maintain compliance with all local, state and federal laws and regulations.
• Extensive knowledge of sales skills.
• Ability to assess/evaluate other employees' performance in a fair and consistent manner.
• Extensive knowledge of revenue management.
• Ability to supervise, train and motivate multiple levels of managers.
• Knowledge of hotels and competitive markets.
• Participate in the development of short- and long-term financial and operational goals of the hotel.
• Ensure that guest satisfaction is consistently obtained and maintained.
• Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Ability to apply supervisory/management (soft) skills.

Qualifications and Requirements:

• Proficiency with FOSSE preferred
• 2-3 years minimum experience as GM Major Brand Select Service, Marriott experience a plus
• Proven track record with brand compliance
• Train staff on noted deficiencies
• Motivated for growth in progressive company

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.