RN Vascular Practice Manager, S Patel

DHR Health - US:TX:McAllen - Days

Summary:

FLSA STATUS: Exempt Non-Exempt

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

This position ensures quality services by acting as a liaison between all potential clients including general public, physicians, physician office staff, management and hospital staff. The Practice Manager will coordinate the staffing of front desk, medical assistants, ancillary providers, and take care of the needs of physicians and providers in each location. The Practice Manager is responsible for providing project management and facilitation, as well as, oversight and support for the development, coordination, implementation and evaluation of quality improvement and patient safety initiatives within Vascular and Limb Preservation services. Under the direct supervision of the Director of DHR Health Clinics, is responsible for leading the processes involved in the commitment and system development of the American College of Surgeons Vascular Verification Program designation across the continuum of care at DHR. The Vascular Practice Manager is responsible for formulating short term and long term strategies to ensure the organization's vision, mission and values are carried out through the delivery of high quality cost effective patient care for the vascular and limb preservation service line with a high level of integrity.

POSITION EDUCATION/ QUALIFICATIONS:

• Current RN licensure by Texas State Board of Nurse Examiners.
• Bachelor's Degree in Nursing preferred.
• Understand concepts of research and is able to coordinate research programs.
• Five (5) years of clinical practice preferred
• Experience with data collection, analysis, and report writing preferred
• Minimum five (5) years demonstrated leadership in a health care organization preferred
• Knowledge of regulatory requirements (state, federal and The Joint Commission, or other relevant area)
• Must be able to be sensitive to cultural and bilingual issues
• Organizational skills are required along with good written and verbal communication skills
• Ability to read, write and speak English
• Ability to communicate clearly and concisely with all levels of management including: nursing, administration, and physicians
• Medical office experience and supervisory experience is required
• Position requires travel, valid driver's license and vehicle insurance are required

JOB KNOWLEDGE/EXPERIENCE:

• Five (5) years of clinical practice preferred
• Five (5) years' experience in a supervisory position is required
• Experience with data collection, analysis, and report writing preferred
• Experience in quality assurance and performance improvement activities preferred
• Ability to interact with providers on a personal and professional level
• Exercises a high degree of initiative, reasoning, good judgment, discretion, and decision- making to achieve organizational objectives
• Ability to conduct medical practice assessments, evaluate data and recommend action plans
• Capable of understanding the goals of the health system and works to attain these goals

Responsibilities:

POSITION RESPONSIBILITIES:

• Supervises the activities performed in all work units within the each practice including practice management, implementation of procedures, case management and processing, records management, billing and collections and reporting of statistics, and accounting functions
• Personnel
• Performs personnel administrative tasks, including coordinating and participating in the hiring and promotion process, supervising the training of new employees and the ongoing training of other employees, resolving unusual employee problems, and supervising employee time and attendance records.
• Maintains personnel files for each employee to include training acknowledgements:
• o Application
  o Terms of employment
  o HR Policy Absenteeism/tardiness HR-1003
  o HR Policy Cellular Camera/Phone/Hand Held Device Use HR-1007
  o HR Policy Discipline HR-1012
  o HR Policy Paid Time Off ( PTO) HR-1037
  o HR Policy Dress Code HR-1013
  o HR Policy Work Rules and Regulations HR-1054
  o Reporting Incident report on QUANTROS training
  o Probationary & Annual performance evaluations with physician input as needed
  o OSHA training/exposure control
  o HIPAA Training
  o Hazard Communication Training
  o Fraud & Abuse Prevention Training
  o Kronos- Time Keeper Training
  o Uniform order form copy
  o Application For Computer Privileges
  o Computer User and Protected Information Access Confidentiality and Non-Disclosure Agreement
  o Authorizes overtime with justification
  o Responsible for pre-approving vacation request for all team members.
• Responsible for blocking clinic schedules according to physician vacation, PTO, administrative holidays and CME dates
• Responsible for scheduling to cover temporary and/or open positions
• Responsible for rectifying all personnel problems as they relate to office efficiency and effectiveness
• Responsible for keeping current on work and/or overtime policies
• Responsible for keeping current on legal issues as pertaining to Confidentiality, Documentation, Consent forms, Accountability for controlled substances
• Actively seeks ways to improve level of clinic performance
• Payroll editing, review and approval
• Team Meetings
  Responsible for holding the following: daily huddles, monthly meeting with all team members, and monthly meeting with physicians.
  Responsible for providing weekly follow up and feedback on required actions based on meeting discoveries through Agenda and sign-in sheets.
  Supervision
  Maintains clinic schedule to assure coverage for all physician(s)/shifts(s), optimizing team members resources
  Hires team members and facilitates training as needed
  Supervises and coordinates the work of team members , through assigned team leads including reviewing work performance, motivating subordinates to work more effectively, identifying problems with performance and developing solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline
  Schedules regular in-service programs to keep team members current
  Responsible for staying current with state and federal regulations which govern the clinical environment
  Financial Management
  Operates within the context of an established budget
  Assures that accounts payable are properly managed by submitting invoices within 72 hours of receipt for processing
  Keeps physician(s) aware of office activity on a weekly basis in regard to:
  o Number of patients seen or not seen
  o Any growth or declined patterns noted
  o Any other statistics as may be required
  Responsible for overseeing the balancing of the petty cash account weekly
  Reviews on a daily basis payment logs for inaccuracies/completeness
  Establishes and implements financial controls
  Submits completed information for physician reimbursement and keep track of check processing until physician reimbursement is received
  Responsible for completing physician metric information by the 4th of each month as outlined by physician employment agreement
  Responsible for review of daily billing for inaccuracies/completeness
  Responsible for clinic monies to be deposited daily and reviews for inaccuracies/completeness
  Responsible for reviewing monthly clinic financials and identifying areas of improvement
  Responsible for delivering physician Work RVU monthly production report as assigned
  Responsible for daily, weekly and monthly internal audits of physician billing submitted to validate accuracy
  Works closely with team member, billing company, and revenue cycle for billing compliance, timely closing/submission of daily office, and hospital charges
  Clinic Operations
• Oversees daily office operations and delegates authority to assigned team members
• Assists team members in developing and implementing short- and long-term objectives for front desk functions
• Assists team members in understanding/implementing clinic procedures
• Ensures appropriate team staffing levels to maintain efficient work flow in the clinic
• Supports and upholds established policies, procedures, quality improvement, safety, environmental and infection control
• Maintains requirements of accreditation and regulatory agencies, ie Joint Commission
• Assures proper maintenance of all office equipment, schedules maintenance and upgrades of equipment an recommends purchase of new equipment
• Ensures that physician DEA, DPS, Malpractice, Texas Medical licensure and other required documents are kept current
• Ensures that updated physician calendars are submitted prior to payroll close for accounting comparisons to contracts
• Handles complaints from patients or referring physicians with excellent customer service skills and monitors patient service feedback and helps resolves complaints and service issues
• Is required to contact patient directly and start the first step to service recovery with emphasis on the importance of improving the "patient experience"
• Manages daily operations at satellite offices, coordinates the work activities and schedules develops goals to ensures they align with organization goals
• Oversees and ensures that mail is opened and processed daily
• Monitors that the offices are opened and closed according to posted operating hours
• OSHA
  Responsible for assuring that there is an OSHA plan in regard to: blood-borne pathogen program, hazardous chemical communication, bio-hazardous waste tracking and exposure control plan
  Assures that all team members understand how to dispose bio-hazardous waste: sharps, contaminated supplies, and chemicals
  Responsible for scheduling employee in-service meetings to familiarize team members of mandated information
  Responsible for assuring clinic compliance signage, lab, eyewash station as needed
  CLIA
  Responsible for monitoring team members compliance with CLIA requirements
  Contacts lab liaison with questions or changes for CLIA licensing including moves of clinic
  Insurance Contracts
  Responsible for understanding insurance payer contract requirements
  Responsible for understanding and implementing allcontract components
  Responsible for communicating any changes or requirements for authorizations to team members involved
  Medical Record Activity
  Responsible for clinics maintaining a current, accurate medical record
  Responsible for assuring accurate and timely entries of pertinent medical information on all patients:
  o Phone messages by patients
  o Reports from outside facilities
  o Progress notes
  o Refills/prescriptions
  o No Shows/cancellations
  Responsible for assuring quality, confidentiality and timeliness of all transcription activities, whether, preformed in-house or by an outside vendor
  Responsible for maintaining a policy to assure confidentiality of Medical Records
  Office Maintenance
  Ensures that physical office is properly maintained and functional by communicating with
  o EVS services
  o Landscaping services
  o Pest Control services
  o Engineering for repairs/other regular maintenance
  o Utilities
  Time Management
  Assists the physician(s) with time and calendar management
  When necessary acts as a liaison between the physician(s) and organizational departments and vendors
  Practice Enhancement Marketing
  Responsible for the submitting requested information to marketing department
  Performs physician and patient correspondence as necessary to promote positive relationships
  Responsible for representing practice as deemed necessary by the foundation
  o Updating physician directory
  o Health screening w/MDs
  o Special events
  o Other
  Represents the practice through participation in local professional associations and community activities, etc.
  Performs any and all other duties which may be required to assure proper administration and management of the practice
  Limb Preservation and Restoration Program
• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
• Coordinates quality improvement and performance improvement activities for Vascular and Limb Preservation Program.
• Assures continuous tracking of quality data, monitors ongoing data integrity processes.
• Coordinates development and preparation of quality report cards/scorecards for the Vascular and Limb Preservation Program.
• Coordinates with the medical and surgical directors the regular reporting of quality data to the appropriate hospital committees. Prepares or assists with the presentations for those meetings.
• Responsible for the provision of ongoing vascular and limb preservation education of clinical and non-clinical staff and the training of professional nurses and other staff in areas related to the clinical requirements and educational efforts of the Vascular and Limb Preservation Program.
• Oversees and coordinates all Vascular and Limb Preservation Program related meetings, as well as the ongoing tasks of these committees and subcommittees.
• Organizes, publicizes and participates in community vascular and limb preservation education and screening and other Vascular and Limb Preservation Program related activities for the public.
• Assumes responsibility and accountability for the overall administration of the project.
• Develop a com