Emergency Services Manager

JOB TITLE: Emergency Services Manager

GROUP: Housing

SUPERVISOR: Associate Director of Emergency Services

ACCOUNTABLE TO: Director of Housing

CLASSIFICATION: Exempt, Full Time

SALARY: $77,925 - 89,613.75

HOURS & LOCATION: 1.0(FTE)40 hours per week, including some evenings and weekends. This is a field-based position with varying schedule

SCOPE: The Emergency Services Program Manager supervises the provision of culturally specific services to individuals residing in a motel-based temporary shelter for individuals experiencing homelessness who desire culturally specific services. The Manager is responsible for overseeing the daily operations of the program. This position is responsible in insuring that Urban League's mission of empowerment is executed properly, and for overseeing the operational functions carried out by employees. Then manager will ensure that participants in the motel shelter program are provided services and support in a trauma informed, pro-Black, holistic manner, in an environment free from shame or stigma. The Manager oversees the transitional housing shelter's staff to ensure continuously high quality of service and supports and the ability of front line staff to serve community members with a variety of needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

STAFF SUPERVISION

• Supervise the provision of services for the transitional housing program
• Provide direct administrative supervision and performance evaluation of staff, helping set performance goals and develop quarterly work plans and annual goals
• Develop staffing schedules, arrange coverage, and
• Oversee outreach plans, engagement strategies, and help staff alleviate barriers for clientele
• Provide safety training for staff, help develop safety policies
• Provide coordination, training and supervision of program staff
• Create individualized professional development plans with front line staff
• Troubleshoot housing issues and challenges
• Communicate closely and frequently with all members of the team to improve systems, solve problems, share resources, and coordinate work

PROGRAM MANAGEMENT

• Monitor participant services, and ensure accurate reporting, consistent quality of service and comprehensive service plans, and other referrals for accuracy and consistency with program goals and contractual data requirements
• Maintain adequate supplies, food, service, and staffing levels at the motel site, ensuring 24-hour coverage
• Develop community partnerships to expand services available onsite to participants
• Assist supervisors and front-line staff in communicating program expectations, policies, and procedures
• Ensure timely, accurate and comprehensive reporting to funders, partners, and others as requested
• Monitor program outcomes, budgets, documentation, assist with grant writing, and complete all internal fiscal and administrative reporting in a timely manner
• Ensure that staff are maintaining all areas utilized by shelter participants and staff-making sure they are clean, organized, and left in an orderly manner during and after each shift.
• Participate in regular staff and planning meetings for development and maintenance of onsite, socially distances programs, services, and activities
• Attend regular meetings to ensure service coordination and networking with other agencies through participation in periodic meetings with service agencies, program managers, and other groups or task forces as appropriate.
• Soliciting feedback from participants on the effectiveness of the transitional housing program and making necessary adjustments.
• Any other duties as assigned.

EDUCATION / EXPERIENCE/LICENSURE

Bachelor's (Minimum) or in Social Work, Public Health or related field

OR

A minimum of three years' relevant experience as equivalent

AND

Minimum of five years of experience in shelter or residential programs or social services, working with and relating to African Americans

PLUS

Two years providing supervision or leadership to employees or volunteers.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

• Commitment to and knowledge of social justice issues and the dynamics of social change, the history and mission of the Urban League of Portland, and expertise in present scope of Urban League service and advocacy programs
• Demonstrated knowledge of and respect for the principles of Housing First, Harm Reduction and Trauma-Informed Care.
• Knowledge and understanding of Anti-Blackness as a public health issue.
• Ability to provide leadership and work as part of a team.
• Knowledge and understanding of working with Black people experiencing homelessness, particularly expertise in the unique strengths and structural and systemic barriers and oppression of this population.
• Knowledge of emergency, social, education, domestic violence, child welfare, human services, and information/referral systems.
• Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
• Ability to work cooperatively with others and support the goals and mission of the Urban League of Portland
• Impeccable written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to listen and develop rapport and relate well with community partners
• Ability to maintain confidentiality of sensitive information

BENEFITS:

Within your first year of employment the Urban League of Portland is excited to offer the following benefits after 90 days of successful employment:

• HMO plans 100% employer paid medical, dental and vision for qualifying employees and their additional dependents.
• PPO plans starting at $29.89
• 21 days of PTO in your first year
• 12 paid holidays
• Disability insurance
• Employee assistance program
• Life insurance

Physical Demands/Work Environment

• Regularly: Use hands, Reach with hands and arms, Talk/Hear
• Frequently: Stand, Walk
• Occasionally: Sit
• Lift and/or Move (Indicate weight in pounds): 20
• Please apply online and attach a detailed and compelling letter detailing your suitability for this position and your passion for the mission of the Urban League of Portland.

About the Urban League of Portland: Established in 1945, the Urban League of Portland is one of the oldest African American service, civil rights, and advocacy organizations in the region. We are part of a network of over 90 National Urban League Affiliates across the country and are recognized as one of the leading voices for African Americans and others in Oregon and Southwest Washington. We are a key coalition-builder amongst other organizations, and work extensively with both traditional and emerging groups, the faith-based community, businesses, and other organizations, including those serving immigrants and refugees. The Urban League of Portland's mission is to empower African Americans and others to achieve equality in education, employment, health, economic security, and quality of life. Our programs include a distinctive blend of direct services, organizing, outreach, and advocacy. We offer workforce services, community health services, summer youth programming, senior services, meaningful civic engagement opportunities, and powerful advocacy.

Equal Opportunity Statement: The Urban League of Portland is an affirmative action and equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, age, sex, sexual orientation, marital status, mental or physical disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal and state laws.