Training Specialist

Training Specialist | Bellevue, WA

About American Property Management

Founded in Bellevue, Washington in 1986, American Property Management stands proud as a family-owned leader in property management. With over three decades of dedicated service, our expertise shines in the realm of multifamily community management. We currently have 5,000+ units under management and strive to showcase excellence to our internal and external stakeholders.

To learn more about us: https://www.americanpropertymgmt.com/about-us

Position Overview

• Schedule - Monday through Friday 7am to 4pm - Flexibility to work additional hours may be required to meet company/project needs.
• On-Site Requirement: This position requires physical presence at your job location during the scheduled hours. Must be able to reliably commute or be planning to relocate before starting work.
• Compensation Package-
  • $85,000 to $85,000 / year*
  • Potential for reimbursement on moving expenses up to $2,500 for out of state applicants willing to relocate.
  • Competitive medical, dental, and vision benefits. Employer pays 85% of employee's premium.
  • 401k contribution opportunity with an annual company match.
  • Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).
  • Paid vacation starting at three weeks and increasing with tenure.
  • 13 paid holidays, including 2 personal holidays of your choice.

* The above compensation is a range. Offers are made based on a candidate's experience and the geographical location of this position.

What We Offer

• Competitive starting wages (listed above).
• A company-wide commitment to diversity and inclusion.
• A positive work environment where employee's contributions are valued.
• A fun culture with team-building activities and events.
• Comprehensive training programs and development opportunities.

What We're Looking For

• 5 years of experience in multifamily property management required.
• 2 years of experience in training and development required.
• High school diploma or GED required, bachelor's degree in related field preferred.
• Demonstrates exceptional attention to detail and organizational abilities.
• Proficient in effective communication and teamwork.
• Maintains a positive outlook and embraces a collaborative team approach.
• Shows responsibility and takes pride in their work.
• Fluent in English, with strong reading, speaking, and writing skills.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Your Role

Training

• Assist in new hire sales training (phone, tour, follow-up, and email response).
• Conduct application training.
• Facilitate monthly all-staff training.
• Train maintenance staff on customer service, follow-up, and after-hours maintenance phone response criteria.
• Support Assistant Community Director and Community Director training programs.
• Help maintain compliance on the Grace Hill Vision X training platform.
• Conduct Weekly Toolbox Topic training sessions.
• Organize Monthly Fair Housing training.
• Travel to sites post-training for support and property inspection.
• Maintain onsite position training workbooks.

Leasing

• Ensure proper leasing techniques are followed according to company policy.
• Work with teams to establish a closing ratio of 25% or greater and maintain occupancy of 95% or more.
• Help ensure all properties are shopped monthly, with 85%+ on phone and tour shops, and 95%+ on email and maintenance shops.
• Provide positive reinforcement to properties regarding occupancy and leasing efforts.
• Assist with planning and oversight for lease-up communities.

Employee Retention

• Coordinate quarterly leasing competitions.
• Organize monthly employee theme days and contests.
• Oversee the weekly employee recognition program.
• Facilitate quarterly acknowledgments like Rookie of the Quarter & Gold Star Awards.
• Prepare and send welcome gift boxes to new APM hires.
• Help create an annual Marketing & Retention Calendar.
• Support job fairs to attract new talent.
• Assist in interviewing candidates to ensure employee retention and find top talent.

Resident Coordination

• Help develop and manage an annual Marketing and Retention Calendar.
• Send monthly reminders to Area Managers to ensure resident retention events are planned.
• Follow up on resident retention event photos from sites.
• Assist onsite personnel to maintain a resident retention rate of 50% or higher.

Other

• Contribute to implementing new branding ideas.
• Assist in the upkeep of the Operations Manual.
• Help with weekly Operations Coordinator and Traffic Reporting.
• Participate in monthly marketing meetings with Asset Management Companies.

The responsibilities above are not all-inclusive.

Our Mission & Culture

At American Property Management, "We are committed to being the 'Best Asset Management Company in the West' by setting the industry standard in customer service and honoring our customers who rely on us for continued exemplary service year after year." To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency. These core principles guide our interactions and decisions, creating a work environment where every voice is heard and valued.

We understand that our employees are the cornerstone of our success, and we foster a culture that encourages teamwork and open communication. Our commitment to integrity and transparency not only shapes the way we do business but also how we support and appreciate our dedicated team members. By nurturing these values and striving to exceed customer expectations, we create a stronger, more successful company where everyone has the opportunity to thrive.

Candidate Screening & Interview Process

All applicants who meet the qualifications for this position are encouraged to apply. Upon submission of your application, you may be invited to participate in a preliminary virtual interview with a member of our Human Resources team. Successful candidates will proceed to virtual and/or on-site interviews with the Hiring Manager(s).

Other requirements:

• Willingness to complete an online assessment test.
• Willingness to complete a 4-panel drug screening and background check upon hire.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION EMPLOYER

We are a proud Equal Opportunity Employer and are dedicated to fostering an inclusive workplace. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive. We encourage applicants of all races, colors, religions, genders, sexual orientations, gender identities or expressions, national origins, ages, disabilities, veteran status, and all other characteristics to apply. Our commitment to equality, respect, and inclusivity means we strive to reflect the communities we serve and welcome the unique contributions that come from diverse perspectives.