Customer Technology Manager

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Technology Solutions Group is seeking a Customer Technology Manager. The Customer Technology Manager is responsible for managing the successful delivery of SaaS solutions to our customers, and is the liaison between our Client Services (sales/marketing) team and our technology team.

Responsibilities include:

• Working directly with our customers to gather and define project requirements, including; assessment of data, definition of website content, and clarification of customer reporting needs.
• Documenting customer requirements for projects and communicating those requirements and customer expectations to the technical development team.
• Developing project technical timelines and collaborating with the technical team to meet those timelines.
• Coordinating on-going program operations including project promotion setup, content updates, website testing with the project operations team.
• Maintaining on-going client and internal team relationships.
• Recommending new solutions or ideas to the customer which will enhance their project and increase project revenue.
• Managing the program budget, including implementing system or process efficiencies.
• Participating in program/web site reviews on an as needed basis.

Education & Experience:

• BA/BS degree; highly preferred.
• 2-3 years of business analysis experience in a project oriented environment.
• Previous experience with relational database structures.
• Qualified candidates will have effective leadership skills, strong technical knowledge, the ability to multitask, and excellent communication skills.