Residential Fiber Operations Manager

POSITION SUMMARY:

We are seeking a highly skilled and experienced Residential Fiber Operations Manager to optimize the operational aspects of our fiber network for their assigned market. As a Residential Fiber Operations Manager, you will be responsible for ensuring the efficient installation, maintenance, and performance of our fiber network infrastructure. Your primary objective will be to drive operational excellence, deliver high-quality services, and ensure customer satisfaction for each assigned market. If you have a strong background in telecommunications, exceptional leadership skills, and a passion for operational efficiency, we invite you to apply for this position.

Primary Responsibilities:

• Lead a team of residential installers, providing guidance, coaching, and performance feedback to foster a high-performing and engaged workforce in the field.
• Collaborate with cross-functional teams, including engineering, construction, project management, and customer service, to coordinate and align activities for successful network deployment and service delivery.
• Oversee the execution of residential network expansion projects, ensuring adherence to timelines and quality standards.
• Manage relationships with vendors, subcontractors, and service providers, ensuring the availability of necessary resources and adherence to service level agreements (SLAs).
• Monitor key performance indicators (KPIs) to evaluate the performance and reliability of the residential network, and implement corrective measures as needed.
• Ensure compliance with relevant health, safety, and environmental regulations, and promote a culture of safety within the operations team.

Desired Skills and Experience:

• Bachelor's degree desired. Relevant work experience may be considered in lieu of a degree.
• Proven experience in managing operations within the telecommunications industry, preferably with a focus on residential fiber networks.
• Strong technical knowledge of fiber optic networks, including design principles, installation practices, troubleshooting methodologies, and maintenance procedures.
• Demonstrated leadership abilities, with a track record of managing and motivating teams to achieve operational excellence.
• Excellent problem-solving and decision-making skills, with the ability to analyze complex issues and implement effective solutions quickly.
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and deliver results within established timelines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, stakeholders, and external partners.
• Proficiency in using network management systems, operations support tools, and other relevant software applications.
• Flexibility to work outside regular business hours

Physical Requirements:

• Ability to travel within assigned markets as needed
• Periods of standing or sitting are required
• Ability to lift up to 15 pounds

We offer a competitive salary, performance-based incentives, and a comprehensive benefits package. If you are looking for an exciting opportunity to contribute to the growth of the FTTH industry and thrive in a customer-focused environment, we would love to hear from you.