Director of Operations- CA Based

At Ensemble Therapy, we're here to help you reach your full potential and improve your quality of life.

Our mission is to provide comprehensive, caring, and convenient board-certified Speech Therapy, Occupational Therapy, Physical Therapy, Applied Behavior Analysis Therapy, and Psychological services to children and adults of all ages and diagnoses. Utilizing a multidisciplinary approach, we provide effective personalized multi-lingual intervention that improves the lives of the individuals and families we serve.

To find out more about our clinic, visit us at www.Ensembletherapyservices.com

About Ensemble Therapy: Our mission is to provide comprehensive and caring Speech Therapy, Occupational Therapy, Physical Therapy, Applied Behavior Analysis Therapy, and Psychological services to children and adults of all ages and diagnoses. Utilizing a multidisciplinary approach, we provide effective personalized multi-lingual intervention that improves the lives of the individuals and families we serve.

Position Title: Director of Operations- MUST BE BASED IN CALIFORNIA.

Job Summary: The Director of Operations is responsible for the day-to-day operational efficiency of the company. As the Director of Operations, the growth and productivity of the administrative and clinical teams will be a priority while maintaining quality of services. The Director of Operations will report to the CFO/COO.

Job Duties:

• Manage patient experience from being a referral up until appointment time with clinician for a multi-disciplinary, multi-site medical organization
• Oversee the intake and referral process, and client waitlist
• Manage client waitlist strategically, working with COO to determine clinician hiring needs and/or geographic location needs
• Proactively oversee authorization management to ensure patients are seen with proper authorization and reduce retroactive billings
• Oversee the scheduling department and ensure accurate and efficient scheduling of clients and clinicians
• Create and manage processes for active cancellation management, reducing open slots in provider's schedules and maximizing utilization
• Maintain and consistently improve patient intact SOPs, creating an environment of consistent improvement.
• Monitor administrative and clinical KPIs and provide support when needed
• Create and/or improve operational procedures based on market trends and applicable data
• Responsible for meeting and exceeding budget targets
• Monitor and oversee data entered in the EMR system to ensure billing accuracy
• Participate strategic planning alongside the CFO/COO

Knowledge, Skills and Abilities Required:

• 2-3 years of operations experience in the healthcare field (preferably in a management or director level role)
• Ability to work both independently and in a team environment
• Excellent problem-solving skills
• Ability to work with large set of data, and analyze; Advanced Excel Skills preferred
• Ability to manage in-person, and remote team members
• Ability to communicate effectively with staff and business partners
• Effective interpersonal skills and the ability to lead various teams across departments
• Excellent verbal and written communication skills
• Be highly flexible and have excellent time management skills
• Be highly collaborative, team-oriented and customer service driven.

Licensing/Credential and/or Education Requirements:

• Degree from an accredited university (preferably in business administration or similar)

Physical Requirements:

• Ability to stand, walk, and sit frequently or for prolonged periods of time.
• Lifting/carrying/pushing/pulling up to 25 pounds.
• Stooping/crouching, reaching/handling/fingering, talking/hearing conversations, and near/far visual acuity/depth perception/color vision/field of vision.
• Ability to run for brief periods of time to maintain client safety

Improving lives. Helping Others. Giving Hope.