Program Director, Full-time, Englewood, CO

Program Director

The Center for Wound Healing & Hyperbaric Medicine (CFWH) provides management and consulting services to healthcare providers in the area of wound care and hyperbaric medicine. By focusing on the needs of the patients as well as the partners we serve, The Center for Wound Healing & Hyperbaric Medicine is able to bring advanced wound healing strategies to many communities around the country.

Job Overview at Center for Wound Healing & Hyperbaric Medicine LLC:

The Program Director is responsible for the successful implementation, ongoing management, strategic growth, and day to day success of the Wound Healing & Hyperbaric Program for their designated center. This includes responsibility for operations, personnel, budget, reimbursement, marketing, and management.

Essential Responsibilities:

• Ensure the successful implementation and ongoing management of Wound Healing& Hyperbaric Program operations, in conjunction with CFWH standards, protocols, guidelines, policies and procedures for Program operations.
• Work with appropriate Hospital and/or CFWH personnel to ensure adequate space, equipment, supplies, and services for Wound Healing & Hyperbaric Program.
• Develop monthly operations reports for CFWH and Hospital Senior Management; make recommendations and take action as appropriate to ensure continued success of Program.
• Prepare Wound Care & Hyperbaric Audit and implement action plan for changes/improvements as appropriate.
• Act as a member of Hospital Management team, developing and maintaining client relationships that maximize success of Program for both CFWH and Hospital.
• Ensure Wound Healing & Hyperbaric Program compliance with all applicable regulatory and governmental agencies (i.e. The Joint Commission) including conducting and documenting educational in-services/competencies necessary.
• Organize and conduct regularly scheduled Wound Healing & Hyperbaric Center staff meetings to ensure open communications and enhance operational efficiencies.
• Manage direct or indirect employed CFWH and hospital staff, including but not limited to, performance appraisals, grievance and discipline, staff development, motivation techniques and coaching support.
• Ensure all staff adheres to company and hospital policies and procedures, both administratively and clinically.
• Monitor and ensure the accuracy and completeness of patient information and documentation entered the database.
• Exhibit commitment to quality as defined by company and hospital partner's mission and vision, the Joint Commission, and/or UHMS for certification requirements. Maintain goals in highest level of quality and safety at each center.
• Comply with program budget, ensuring that program financial revenues and profitability are attained.
• Develop effective relationship with, and maintain ongoing communications with hospital billing managers, registration, financial counselors, HIM Professionals, and other key hospital Revenue Cycle personnel.
• Ensure the timely and accurate entry of department charges.
• Review, edit, or update registration information, patient coding and/or department charges if applicable with Hospital partner.
• Regularly audit patient bills for charge entry accuracy and completeness.
• Work in conjunction with Reimbursement Department to obtain 3rd party payer coverage for services, procedures and supplies via coordination of appeals and presentations.
• Support hospital efforts to maximize program reimbursement, including holding staff and physicians accountable to ensure patient charts are accurate and signed on a daily basis.
• Run, process and/or submit reports as required on a daily, weekly or monthly basis (i.e. Missing Progress Notes, Out of Date Progress Note Report, Made Visits without SuperBills, Forms Needing Signatures, Tracker, etc.).
• Evaluate CFWH direct reports based on job competencies.
• Ensure staff maintains certifications required by governing bodies.
• Develop and maintain positive and effective client relationships that ensure maximum success of program for both hospital and CFWH.
• Organize and conduct regularly scheduled program and hospital visits to ensure open communication and enhance operational efficiency.
• Facilitate the recruitment of wound care and hyperbaric physicians as needed to achieve strategic success and strengthen clinical outcomes.
• Conduct calls to physicians and other potential referral sources.
• Schedule presentations and in-services to targeted groups.
• Conduct ongoing inter-departmental and hospital marketing activities.
• Tracks marketing efforts and census results against company goals established for each center. Reports as required.
• Assume responsibility for continuous program value positioning with hospital client.
• Other duties as assigned.

Required Qualifications for This Role Include:

• Bachelor's Degree in Business or Health Services preferred.
• 5+ years of management experience.
• 3+ years of previous healthcare experience, preferably in a hospital outpatient environment and in a program operation setting. Outpatient wound care management experience preferred.
• 3+ years of sales and marketing experience required.
• Previous experience utilizing electronic medical records preferred.
• High degree of management confidence; including supervisory, leadership, and motivational skills.
• High degree of organizational and analytical skills.
• Strong verbal and written communication skills.
• Effective problem solving and troubleshooting skills.
• Basic knowledge of healthcare reimbursement and revenue cycle.
• Basic financial/profit and loss knowledge.
• Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Ability to work evenings and weekends for marketing activities.
• Positive background check, negative drug screen, and hospital credentials (as needed) required.

Travel:

• This position requires frequent ground and/or air travel. This may result in travel up to 25% of the employee's time with occasional weekend travel.

Physical Demands:

• The physical demands described are representative of those that must be met by a Program Director to successfully perform the essential competencies, duties, and requirements of this position. These include standing, walking, driving, air travel, lifting up to 50 pounds and sitting for extended periods of time. In addition, pushing, pulling, stooping, squatting and shifting heavy objects may be required. Employees should ask for assistance if needed.

Core Values We Admire:

• Respect and dignity
• Commitment to quality of care
• Compassion
• Improving lives
• Working together for people
• Everyone counts

What We Offer:

• Insurance benefits: medical, dental, vision
• Supplemental health insurance options (accident, cancer, hospital, plus more)
• Life Insurance & Disability
• Paid Time Off (PTO) & Company Holidays
• Internal promotion opportunities
• 401(k) Plan

All employees are required to comply with HIPAA policies and procedures.

https://www.centerforwoundhealing.net/careers/