Accounts Receivable and Collections Manager

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

Reporting to the Finance Manager, the Accounts Receivable and Collections Manager is responsible for overseeing the daily accounts receivable functions for OWL Services - Northeast Petroleum division. This will include, but is not limited to credit evaluation, managing the collections team to ensure timely payments, as well as enforcing company policies and procedures. This individual will also collaborate with sales, finance, and other departments to improve processes. We are looking for a self-driven and motivated team player. The role will be located on site in Manchester, NH.

Responsibilities

• Drive credit and collections process improvements to decrease past due accounts and DSO
• Provide customer service regarding collection issues to resolve customer disputes
• Reconcile accounts receivable ledger to the customer portal to identify discrepancies
• Resolve customer inquiries quickly and effectively
• Assist with month end close and intercompany transactions
• Hosts regular touchpoints with sales and service team members to resolve customer disputes
• Identify and propose accounts for 3rd party collections and bad debt write off as needed
• Approve and process accounts receivable adjustments, transactions, and journal entries
• Prepare analysis of accounts receivable aging for leadership
• Assist with monthly forecasting cash collections and reporting to leadership
• Conduct credit reviews, establish credit limits on a timely basis, and determine credit holds when necessary
• Manage and lead a team of 4 by fostering a collaborative environment
• Reconcile and research of customer accounts
• Assist with audit selections
• Establish strong relationships both internal and external

Requirements and Skills

• Minimum 8 years of experience in accounts receivable and collections, with 4 years in a supervisory role
• Understanding of basic principles of finance, accounting, and bookkeeping
• Proficiency with Microsoft Excel, i.e. VLOOK-UPs, Pivot tables, etc.
• Strong communication skills both written and verbal
• Ability to multi-task in a fast-paced environment
• Strong problem-solving skills
• Ability to work with a team

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

Req #2716