SENIOR PATIENT ACCESS TEAM MANAGER

Job Title: Senior Patient Access Team Manager
Department: Patient Access
Reports to: Director of Operations
Location: [Specify Location] - Oversees 30 Locations

Job Summary:
The Senior Patient Access Team Manager is responsible for leading and managing the Patient Access team across 30 vascular and vascular surgery locations. This role ensures smooth, efficient, and patient-focused operations, from scheduling and registration to insurance verification and authorizations. The Patient Access Team Manager will work to streamline processes, improve patient experience, and collaborate with clinic staff and leadership to support overall business goals. The manager will focus on driving high levels of performance, compliance, and customer satisfaction while optimizing team productivity and workflow.

Key Responsibilities:

• Oversee the daily operations of the Patient Access team across multiple locations, ensuring efficient scheduling, patient registration, and insurance verification processes.
• Lead, train, and mentor a team of Patient Access Representatives, fostering a collaborative and results-driven environment.
• Monitor and analyze key performance indicators (KPIs), identifying opportunities for improvement in processes related to patient intake, wait times, and overall satisfaction.
• Ensure adherence to company policies, procedures, and regulatory requirements, including HIPAA compliance.
• Collaborate with clinic managers, the billing department, and clinical staff to resolve issues related to patient access, authorizations, and billing.
• Develop and implement standardized patient access protocols and best practices across all locations.
• Work closely with IT and system administration teams to optimize and maintain scheduling and registration systems, ensuring functionality and accuracy.
• Address escalated patient issues, complaints, or concerns in a timely and professional manner, striving to enhance patient experience.
• Manage staff scheduling, workload distribution, and performance evaluations, ensuring adequate coverage and productivity.
• Identify and implement improvements to reduce patient wait times and streamline the check-in/check-out process.
• Support expansion efforts by onboarding new locations and ensuring alignment with Patient Access standards.
• Monitor and control department budgets, resources, and staffing needs.
• Prepare and deliver regular reports on department performance to senior management.

Qualifications:

• Bachelor's degree in Healthcare Administration, Business, or a related field (Master's preferred).
• 5+ years of experience in healthcare management, preferably in a patient access, revenue cycle, or clinic operations role.
• Experience managing multi-site operations, preferably in vascular surgery or a related medical specialty.
• Strong leadership skills with experience in managing teams across multiple locations.
• In-depth knowledge of patient registration, insurance verification, and billing processes.
• Familiarity with electronic health records (EHR) and practice management software.
• Excellent problem-solving, communication, and organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong understanding of healthcare regulations, including HIPAA compliance.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including health, dental, vision insurance
• Retirement plan options
• Opportunities for professional development and advancement

Working Conditions:
This position requires travel between locations within the region. Flexible scheduling may be needed to accommodate the needs of various clinics