Training and Development Manager (Hybrid/Remote Position)

Competitive Compensation & Benefits Package!

Position eligible for -

• Annual incentive bonus plan
• Medical, dental, and vision insurance with low deductible/low cost health plan
• Generous vacation and sick time accrual
• 12 paid holidays
• State Retirement (pension plan)
• 401(k) Plan with employer match
• Company paid life and disability insurance
• Wellness Programs
• Public Service Loan Forgiveness Qualifying Employer

See attachment for additional details.

Office Location: Hybrid/Remote Option Available (Occasional travel for trainings/attending meetings)

Projected Hiring Range: Depending on Experience

Closing Date: Open Until Filled

Primary Purpose of Position: The Training and Development Manager will lead the design and delivery of comprehensive training programs for our staff and providers. This position will identify and monitor training needs in the organization, and design, plan, and implement training programs to fulfill those needs. The Training and Development Manager will have full responsibility for staff and provider training and will work closely with the Senior Director of Human Resources and Partners' Management to ensure that the training initiatives are aligned to meet the needs of our workforce, designed to strengthen our internal expertise, and represent the core values of the organization.

Role and Responsibilities:

• Provides oversight for the development and management of a comprehensive training plan for Partners' staff and network providers.
• Ensures that training materials and programs are current, accurate, and effective while meeting all Tailored Plan and Medicaid Direct requirements.
• Provides leadership and supervision to the Training and Development staff
• Manages all training vendor relationships
• Collaborates with subject matter experts on the content development for training plans
• Develops and maintains internal employee communications regarding staff trainings and provider trainings.
• Manages and facilitates the new hire employee orientation process and collaborates with Human Resources as needed
• Manages and facilitates provider orientation and onboarding as required by the contract(s) and maintains the record keeping in order to remain in compliance with the Departments' expectations regarding training.
• Maintains responsibility for the Provider Operations Manual and determines the needs for provider training and information sessions regarding updates and critical communications to Providers.
• Manages the setup of webinars and recorded trainings
• Analyzes and reports information gathered during training, such as participation data and program evaluations to facilitate program recommendations; develop value added metrics to aid in program evaluation.
• Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the organization.
• Maintains knowledge of new methods and techniques and uses best practices for training .
• Conducts or facilitates required and recommended training sessions for staff and providers.
• Serves as subject matter expert for all training reporting requirements related to Tailored Plan and Medicaid Direct and ensures that all reporting deadlines are met according to contract requirements
• Ensures that training milestones and goals are met while adhering to an approved training budget.
• Performs other related duties as assigned by the Senior Director of Human Resources.

Knowledge, Skills and Abilities:

• Excellent knowledge of resources available that meet/promote educational development that are in line with the organizations' needs.
• Excellent verbal and written communication skills.
• Thorough understanding of training plans and content development processes.
• Flexibility in adjusting work activities and the ability to quickly change focus of activities to meet changing priorities within the department and/or organization.
• Ability to moderate large groups virtually (using MS Teams and Zoom) and in person.
• Detail-oriented, ability to prioritize and organize multiple tasks.
• Strong working knowledge of Learning Management Systems and Provider training.
• Strong supervisory and leadership skills.
• Project management skills including the ability to develop and implement short and long-range plans, and coordinate training events.
• Proficient skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Teams).
• Ability to problem-solve and think strategically; exercises good judgment and discretion.
• Ability to work both independently and as part of a team with enthusiasm, initiative and creativity.
• Time management skills to effectively manage projects from start to finish.
• Ability to effectively build and develop working relationships with internal and external customers through collaboration.

Education and Experience Required: Bachelor's Degree in Human Resources, Business, Psychology, or other related field and a minimum of five years of related training experience required. Minimum of three years of administrative management/supervisory experience required. Previous experience using Learning Management Systems required.

Education and Experience Preferred: Experience using Relias or TalentQuest LMS is preferred.