Quality Manager - Delivery Excellence

Overview

SOS International LLC (SOSi) is seeking a PMP-certified Delivery Excellence Manager for its Reston, Virginia operational headquarters. This position will report to the Director of Quality. The ideal candidate will have 6+ years of hands-on program management experience as well as familiarity with CMMI, International Organization for Standardization (ISO) 9001, and Information Technology Infrastructure Library (ITIL) requirements.

Essential Job Duties

• Develop and implement company-wide program management approach based on PMI project management standards and CMMI for Development (CMMI-DEV) and CMMI for Services (CMMI-SVC) Maturity Level 3 practices.
• Create baseline documentation templates to support program reporting requirements.
• Create and maintain a Microsoft SharePoint-based repository that contains program management information and resources for use by internal staff.
• Develop and deliver training on program management and quality management best practices.
• Collaborate effectively with colleagues to develop, implement, and maintain program management plans, policies, processes, procedures, and systems.
• Support development of program-specific key performance indicators.
• Conduct internal audits of programs/projects to determine compliance with ISO 9001, CMMI-DEV, and CMMI-SVC requirements.
• Support root cause analysis and implementation of preventive/corrective actions.
• Support risk management and continuous improvement activities.
• Participate in preparation for external ISO 9001 audits.
• Serve as CMMI internal appraisal team member.

Minimum Requirements

• BS/BA degree and six+ years of program management experience supporting complex government and/or commercial programs
• Active PMP certification
• Two+ years of experience developing and delivering training
• Document management experience (e.g., version control, change management, and tailoring)
• Strong analytical and quantitative skills
• Excellent verbal and written communication skills
• Strong Microsoft 365 skills
• Attention to detail
• Ability to:
  • communicate effectively with colleagues and external auditors;
  • manage a variety of viewpoints to build consensus and create positive outcomes;
  • multi-task in fast-paced work environment;
  • work with minimal management direction; and
  • meet eligibility requirements for access to classified information; U.S. citizenship required.
• Ability to:
  • communicate effectively with colleagues and external auditors;
  • manage a variety of viewpoints to build consensus and create positive outcomes;
  • multi-task in fast-paced work environment;
  • work with minimal management direction; and
  • meet eligibility requirements for access to classified information; U.S. citizenship required.
• Willingness to travel up to 10% of the time to perform site visits and internal audits

Preferred Qualifications

• Experience as a member of a corporate Program Management Office and/or Delivery Excellence team
• CMMI V2.0, ISO 9001, and ITIL experience; certifications are a plus
• Ability to create detailed process workflows using Microsoft Visio
• Experience with Microsoft Power Apps, Power Automate, or Robotic Process Automation

Work Environment

Normal office enviornment.