Banking Center Manager
Apply NowCompany: Bank First
Location: Kingston, TN 37763
Description:
First Financial Bank
Job Description
Job Title
Banking Center Manager
Reports To
Regional Manager
Status
Officer
Summary
Assist the Company in accomplishing our vision: to satisfy all of our customers' financial needs, to help them succeed financially, to be the number one financial service provider in each of our markets, and to always put our customers First - every encounter, every time, no exceptions, no excuses.
Our Expectations for our Banking Center Managers:
Along with the rest of the Branch Management team, Banking Center Managers are the face of our company and represent First Financial Bank in the community. BCMs are responsible for leading and managing the sales and service process of their assigned Banking Center to ensure sales and service goals are met. Our best BCMs develop and cultivate long-term customer relationships, ensuring high retention. They maximize Banking Center success by developing, cultivating, and maintaining a multi-functional, multi-talented team. They implement and reinforce strategies to increase revenue and control expense. Our best BCMs work with management and staff to manage risk by ensuring compliance to retail banking directives, corporate policies, human resources policies and government regulations. They manage employee performance, and provide leadership through recognizing, coaching, and developing their team, while promoting teamwork across all organizational lines of business. Along with adequately fulfilling all designated supervisory duties, our best BCMs provide a variety of banking services to First Financial Bank customers and non-customers by assisting with product/service information, handling teller and platform (new account) transactions in a timely manner while providing exceptional customer service. When needed, BCMs may serve as a Teller and process customer transactions. An excellent BCM can multi-task between the teller line and platform area, with no mistakes while demonstrating patience, attention to detail, and the ability to follow procedures. BCMs should spend minimal time in the teller line.
Typical Job Entry Requirements
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)
Bachelor's degree preferred, knowledge of all distribution and segment operations / product / services and corporate policy and banking directives.
Five or more years of banking experience with previous branch management experience.
Proven experience demonstrating the development of customer relationships, the cultivation of referral sources, and the development of new account relationships.
Demonstrated ability to exceed sales goals.
Proficient in sales and service techniques including teleconsulting, closing a sale, proactive selling, networking, and cold calling.
Demonstrated ability to effectively lead, motivate, and develop employees with positive results.
Excellent problem solving and interpersonal skills.
Strong written and oral communication skills.
Must be able to work in a time sensitive environment, working varied hours in a flexible schedule.
Related work experience / training could substitute for some of the educational requirements.
Professional dedication.
Primary Operational Activities
(Essential Duties and Responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Manage the supervision of the internal operations of the branch to ensure goals and standards are met, procedures are followed and that the branch operates efficiently.
sees that branch employees understand policies, procedures, and programs
participates in planning and organizing branch operations
ensures records are maintained and various reports are prepared properly and on schedule
ensures branch adheres to security procedures
Provide customers with assistance and service on a wide variety of general banking matters.
assist customers make appropriate buying decisions
open all types of accounts; demonstrates appropriate knowledge of features and benefits of all accounts
assists branch staff with customer transactions including approving transactions outside teller and new account representative positions
Originate, process/underwrite and close consumer loans in accordance with loan authority and Bank policy.
Develop and maintain a small business and mortgage referral system for qualified customers.
Manage the daily supervision of staff
necessary coaching and performance discussions as required
conduct yearly performance review
necessary staff development; ie. sales, service, product knowledge
Communicate effectively with staff and regional managers.
Set operating budget and manage expense control
Develop and expand customer call plans for assigned client base and for prospective clients.
Review business trends and advise clients regarding expected fluctuations and economic changes.
Maintain active and up-to-date customer files for assigned clients and prospective clients for self.
Demonstrates compliance with all bank regulations for assigned position.
Primary Sales/Service Activities
(Essential Duties and Responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Delight our customers by effectively demonstrating all behaviors as defined by Customer Service Standards
Services account transaction requests
Explains Sales/Service Behavior
Sets Goals and Develops Action Plans
Tracks Progress and Provides Feedback
Reinforces and Motivates Performance
Conducts Sales/Service Meetings
Develops Competence Through Coaching
Sets Sales Performance Example
Prepares for Selling
Knowledge of Competitors
Knowledge of Bank Products
Sales Planning Skills
Conducts Effective Sales Interviews
Customer Referrals
Ongoing Relationship Development and Maintenance
Effective Sales Administration
Personal Development
Out of branch prospecting and relationship calling required at a level to obtain budget targets.
Competency / Skill Level
(The behaviors, knowledge, and motivations important to success in the job.)
Written and Oral Communication skills
Leadership skills
Persuasiveness/ Sales Ability
Initiative
Customer Service Orientation
Problem Assessment and Solving skills
Teamwork
Practical Learning skills
Tolerance for Stress
Key Behaviors
Review Sales/Service Behavior with Staff
Set Goals and Develop Plans
Tracks Progress and Provide Feedback
Reinforces and Motivates Performance
Conducts Sales/Service Meetings
Develops Competence Through Coaching
Sets Sales Performance Example
Knowledge of Competitors
Knowledge of Products
Sales Planning Skills
Conducts Effective Sales Interviews
Identifies Opportunities for Customer Referrals
Develop/Maintain Customer Relationships
Effective Sales Administration
Personal Development Established with Manager
SAFE ACT
This position requires compliance with the SAFE Act Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
Bank Secrecy Act
Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
To be able to fulfill applicable requirements and responsibilities under the bank's related policies and programs.
Critical Job Elements:
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.
Limited physical effort required.
Above average need to visit customer and remote facility locations.
Above average amount of pressure to work efficiently and accurately.
Considerable effort and eye strain from continued checking on the accuracy of all work leaving department.
Above average mental effort consisting of beyond normal levels of concentration, memory, complexity of decision making, time pressure, analytical thinking.
Job Description
Job Title
Banking Center Manager
Reports To
Regional Manager
Status
Officer
Summary
Assist the Company in accomplishing our vision: to satisfy all of our customers' financial needs, to help them succeed financially, to be the number one financial service provider in each of our markets, and to always put our customers First - every encounter, every time, no exceptions, no excuses.
Our Expectations for our Banking Center Managers:
Along with the rest of the Branch Management team, Banking Center Managers are the face of our company and represent First Financial Bank in the community. BCMs are responsible for leading and managing the sales and service process of their assigned Banking Center to ensure sales and service goals are met. Our best BCMs develop and cultivate long-term customer relationships, ensuring high retention. They maximize Banking Center success by developing, cultivating, and maintaining a multi-functional, multi-talented team. They implement and reinforce strategies to increase revenue and control expense. Our best BCMs work with management and staff to manage risk by ensuring compliance to retail banking directives, corporate policies, human resources policies and government regulations. They manage employee performance, and provide leadership through recognizing, coaching, and developing their team, while promoting teamwork across all organizational lines of business. Along with adequately fulfilling all designated supervisory duties, our best BCMs provide a variety of banking services to First Financial Bank customers and non-customers by assisting with product/service information, handling teller and platform (new account) transactions in a timely manner while providing exceptional customer service. When needed, BCMs may serve as a Teller and process customer transactions. An excellent BCM can multi-task between the teller line and platform area, with no mistakes while demonstrating patience, attention to detail, and the ability to follow procedures. BCMs should spend minimal time in the teller line.
Typical Job Entry Requirements
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)
Bachelor's degree preferred, knowledge of all distribution and segment operations / product / services and corporate policy and banking directives.
Five or more years of banking experience with previous branch management experience.
Proven experience demonstrating the development of customer relationships, the cultivation of referral sources, and the development of new account relationships.
Demonstrated ability to exceed sales goals.
Proficient in sales and service techniques including teleconsulting, closing a sale, proactive selling, networking, and cold calling.
Demonstrated ability to effectively lead, motivate, and develop employees with positive results.
Excellent problem solving and interpersonal skills.
Strong written and oral communication skills.
Must be able to work in a time sensitive environment, working varied hours in a flexible schedule.
Related work experience / training could substitute for some of the educational requirements.
Professional dedication.
Primary Operational Activities
(Essential Duties and Responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Manage the supervision of the internal operations of the branch to ensure goals and standards are met, procedures are followed and that the branch operates efficiently.
sees that branch employees understand policies, procedures, and programs
participates in planning and organizing branch operations
ensures records are maintained and various reports are prepared properly and on schedule
ensures branch adheres to security procedures
Provide customers with assistance and service on a wide variety of general banking matters.
assist customers make appropriate buying decisions
open all types of accounts; demonstrates appropriate knowledge of features and benefits of all accounts
assists branch staff with customer transactions including approving transactions outside teller and new account representative positions
Originate, process/underwrite and close consumer loans in accordance with loan authority and Bank policy.
Develop and maintain a small business and mortgage referral system for qualified customers.
Manage the daily supervision of staff
necessary coaching and performance discussions as required
conduct yearly performance review
necessary staff development; ie. sales, service, product knowledge
Communicate effectively with staff and regional managers.
Set operating budget and manage expense control
Develop and expand customer call plans for assigned client base and for prospective clients.
Review business trends and advise clients regarding expected fluctuations and economic changes.
Maintain active and up-to-date customer files for assigned clients and prospective clients for self.
Demonstrates compliance with all bank regulations for assigned position.
Primary Sales/Service Activities
(Essential Duties and Responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Delight our customers by effectively demonstrating all behaviors as defined by Customer Service Standards
Services account transaction requests
Explains Sales/Service Behavior
Sets Goals and Develops Action Plans
Tracks Progress and Provides Feedback
Reinforces and Motivates Performance
Conducts Sales/Service Meetings
Develops Competence Through Coaching
Sets Sales Performance Example
Prepares for Selling
Knowledge of Competitors
Knowledge of Bank Products
Sales Planning Skills
Conducts Effective Sales Interviews
Customer Referrals
Ongoing Relationship Development and Maintenance
Effective Sales Administration
Personal Development
Out of branch prospecting and relationship calling required at a level to obtain budget targets.
Competency / Skill Level
(The behaviors, knowledge, and motivations important to success in the job.)
Written and Oral Communication skills
Leadership skills
Persuasiveness/ Sales Ability
Initiative
Customer Service Orientation
Problem Assessment and Solving skills
Teamwork
Practical Learning skills
Tolerance for Stress
Key Behaviors
Review Sales/Service Behavior with Staff
Set Goals and Develop Plans
Tracks Progress and Provide Feedback
Reinforces and Motivates Performance
Conducts Sales/Service Meetings
Develops Competence Through Coaching
Sets Sales Performance Example
Knowledge of Competitors
Knowledge of Products
Sales Planning Skills
Conducts Effective Sales Interviews
Identifies Opportunities for Customer Referrals
Develop/Maintain Customer Relationships
Effective Sales Administration
Personal Development Established with Manager
SAFE ACT
This position requires compliance with the SAFE Act Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
Bank Secrecy Act
Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
To be able to fulfill applicable requirements and responsibilities under the bank's related policies and programs.
Critical Job Elements:
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.
Limited physical effort required.
Above average need to visit customer and remote facility locations.
Above average amount of pressure to work efficiently and accurately.
Considerable effort and eye strain from continued checking on the accuracy of all work leaving department.
Above average mental effort consisting of beyond normal levels of concentration, memory, complexity of decision making, time pressure, analytical thinking.