Practice Administrator

Practice Administrator
The Practice Administrator at Calm & Sense is responsible for the overall management and development of business operations of all practice locations in Northern New Jersey, in accordance with the Practice's yearly budget, strategic marketing and operations plans. The Practice Administrator provides leadership to Practice's business operations by ensuring that the Practice has effective and efficient managers and support staff who consistently achieve the Practice's goals for profitability, growth, competitiveness and reputation. In addition, the Practice Administrator will be the primary business liaison between Practice and Calm & Sense's Board of Directors. Specific areas of oversight include, but are not limited to, Human Resources; Accounting (billing, collections, and clinician metrics); Marketing and Public Relations; clinical quality assurance and improvement; ongoing improvement in patient experience; and overall Growth of the Practice.

About Us

Calm and Sense founder, Rosanne Tobey has worked as a dedicated Licensed Professional Counselor (LPC) for more than 15 years, caring deeply about her clients and their wellbeing. As Rosanne's business grew, she found that there were only so many hours in the day to help people. Rather than turn people in need of help away, Rosanne decided in 2008 to surround herself with other like-minded and passionate therapists who are committed to putting the patient's needs first. Since then, the Clam and Sense team has grown to over 45 dedicated employees, 40 of those therapists, and in four locations that serve those in need of support. Calm and Sense takes pride in ensuring every individual that walks through their door is treated with respect and dignity and is never treated like a number in the system.

Position Focus

• Implement financial policies and procedures and other internal controls to provide for the administration and safeguard of Practice's assets.
• Ensure that the Practice's operations are managed in accordance with Practice policy, meet appropriate ethical and professional standards, and function in accordance with all applicable statutes and regulations.
• Assist ownership in developing and implementing the Practice's strategic long-and short-range strategic plans and business plan.
• Develop and implement operational guidelines, policies and procedures that support and advance the Practice's goals and objectives for growth, profitability, competitiveness, reputation, and superior outcomes.
• Develop and implement quantitative and qualitative assessments of operations that identify strengths and weaknesses in a timely manner and that provide the Practice with the capability of responding to market pressures in a proactive manner.
• Ensure the Practice's operations have the capability for appropriate forecasting of financial and growth outcomes.
• Provide for preparation of annual operation and capital budgets and ensure the Practice's operations have appropriate resources for timely billing and collection of all services.
• Represent the Practice and coordinate affairs with Practice's target customers - partners, outside legal counsel, insurance carriers, and other professional and community groups.

• Oversee and participate in new practice development.
• Guide and participate in the sales and marketing efforts to support long- and short-range strategic plans.
• Develop and negotiate contracts with major vendors.
• Assist, support and manage, as required, efforts to ensure that the Practice operates in full and complete compliance with all applicable Federal, State and Local laws and regulations.
• Oversee, as required, recruitment, selection, retention, training and supervision of all personnel to ensure the delivery of the highest quality service, to maximize profits, and to minimize turnover.
• Provide the overall leadership to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Practice goals and objectives, (4) know how well the Practice is performing, and (5) are motivated to achieve and continuously improve results. Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals and recognizes and rewards individuals for their unique contributions.
• Establish and maintain an internal communication climate and network that assures open, accurate, timely, and two-way exchange of information, ideas and concerns. Assure that all associates are accountable and responsible for results and are recognized for their achievements.
• Serve as the primary business liaison between Practice and ownership.
• Protect operations by keeping all proprietary information confidential.
• Maintain employee confidence and protect employee privacy as required by law.
• Responsible for the implementation and maintenance of accounting systems for the control of Practice assets and the preparation of complete and accurate financial information/records.
• Responsible for operating and financial reporting and budgeting to ownership.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
• Participate in professional societies.
• Attend and/or facilitate in-service training as required.
• Other duties and special projects, assigned.

Who you are

• At least 5 years' experience in senior positions in the mental health care services industry with a superior record of growth and profitability.
• Prefer LCSW or LPC licensure in the State of New Jersey.
• Well-rounded general management experience including full P&L responsibility with a successful record of achievement.
• Proven track record in developing high performing management teams.
• Knowledge and experience in reimbursements, internal auditing, budgeting, financial analysis, managed care contracts, management information systems.
• Excellent leadership skills, combining integrity and trust with the ability to inspire and motivate talented and ambitious professionals.
• Superior communication skills that generate confidence, provide direction, and foster a "can do" attitude among staff at all levels. Good negotiator.
• Ability to assess problems quickly, take action decisively and achieve positive results consistently.
• Confident and steady under pressure, with an ability to maintain an appropriate balance between delegating and taking charge.
• Ability to manage in a complex environment involving multiple departments with each one's policy and regulatory requirements.
• Sound judgment with a balance of analytic and intuitive skills.
• Strong motivation to carry out Practice objectives and build a successful organization.

Benefits
Health, dental, vision, disability, life, retirement, and Paid time off.