Self-Funded Manager of Operations

Are you a strong leader with a proven track record in self-funded employee benefits who is ready to make a significant impact? TrueNorth Companies is seeking a Self-Funded Manager of Operations to join our Employee Benefits team in our Cedar Rapids, IA office!

About TrueNorth Companies:

Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

What TrueNorth Offers:

TrueNorth offers a lineup of excellent benefits to all full-time employees, including:

• Annual Bonus
• Medical, Dental, Vision
• 401k with Company Contributions
• Responsible Time Off (PTO)
• 11 Paid Holidays
• Company-paid Life and Disability Coverage
• Paid Volunteer Time Off
• Donation Match Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program with Financial Incentives/Discounts
• Hybrid Work Schedule

The Self-Funded Manager of Operations will provide 100% leadership, overseeing the management of our service team personnel and ensuring exceptional client experience. This role is pivotal in driving team performance and fostering a culture of excellence in service delivery.

Essential Job Functions:

• Assist with client experience initiatives, to include partnering with the Practice & Divisional leadership to identify business requirements, analyze industry solutions, project time, cost, technology and overall resources needed
• Deep involvement in day-to-day operations and capable of managing a partial book of business, if necessary
• Emphasizes, understands and reinforces the value of an exceptional client experience and The TrueNorth Way with colleagues
• Responsible and accountable for regularly meeting and exceeding expected client retention numbers
• Oversee training strategy and initiatives for the team
• Identify business initiatives that can improve the client experience and promote operational excellence
• Assign and coordinate the workflow of team members, and partner with other functional areas inside and outside the department
• Ensure the adherence of quality and quantity standards for the team
• Facilitating 1:1 and strategic team meetings on a regular recurring basis
• Continuously communicate with each team member, promoting and encouraging a positive team atmosphere and addressing team issues promptly
• Assist Employee Benefits Leadership Team in preparation of budgets and support revenue and budget goals
• Oversee the annual process and evaluate workflows and processes to accurately align resources according to matrix, improve efficiency and improve the client experience
• Utilize strategic planning tools and concepts, including roadmaps and dashboards, to manage projects and tasks, which includes effectively communicating, delegation and reprioritizing as needed, in addition to removing obstacles collaboratively with appropriate colleagues
• Partner with the appropriate colleagues to ensure systems and processes are complimentary and support both company and divisional standards and goals
• Collaborate with third parties (i.e. insurance carriers, third party vendors) to identify new capabilities, create/manage implementation plans, and monitor ongoing initiatives to ensure success
• Build a team that is self-empowered and have ownership for success
• Travel to and collaborate with regional offices as needed to ensure alignment in processes, initiatives, and practices

Credentials:

• A four-year degree in Business, Finance or related field preferred
• 10 years of experience in Self-Funded benefits required, 15 - 20 years preferred
• Client-facing experience as an Account Executive and/or Account Manager
• Three years of prior leadership experience required

Skills:

• Quick to adapt to changing priorities while maintaining focus and delivering results under pressure.
• Strong analytical and problem-solving skills for effective data analysis and solution implementation.
• Collaborative team player who builds positive relationships with colleagues and clients.
• Professional in handling sensitive information with confidentiality and discretion.
• Skilled in coordinating tasks, managing multiple projects, and meeting deadlines through effective time management and organization.
• Committed to excellent customer service and relationship management.
• Self-motivated and flexible, with a positive attitude that enhances team morale and productivity.

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company!

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Apply today!