SUPERVISORY IT SPECIALIST 2210, GS-14 (FBI ITID Employees ONLY) - IT Infrastructure Division (ITID) - Huntsville, AL, Washington, DC, Clarksburg, WV and Pocatello, ID
Apply NowCompany: FBI
Location: Washington, DC 20011
Description:
Job Opening: 57772
Open to current, permanent FBI employees in IT Infrastructure Division (ITID)
Opening Date: October 22, 2024
Closing Date: November 5, 2024 11:59 p.m. (EST)
Job Summary
Position: Supervisory IT Specialist 2210, GS-14
Division: IT Infrastructure Division (ITID)
Units: Enterprise Operations Center Unit (EOCU): Huntsville and possibly Washington, DC
Infrastructure Advisory and Program Office (IAPO): Huntsville
Network Engineering Unit (NEU): Huntsville
Network Management Unit (NMU): Huntsville and possibly Washington, DC
Enterprise Infrastructure Services Unit (EISU): Pocatello
Data Center Unit (DCU): Clarksburg
Locations: Clarksburg, WV, Huntsville, AL, Pocatello, ID or Washington, DC
Working Hours: 8:00 a.m. - 4:30 p.m. (Flexible)
Salary: GS-14 $122,198.00-$158,860.00 Clarksburg, WV and Pocatello, ID
GS-14 $127,073.00-$165,197.00 Huntsville, AL
GS-14 $139,395.00-$181,216.00 Washington, DC
Full Performance Level: GS-14
Number of Positions Available: 6
Duration: Full Time/Permanent
In order to recruit and retain highly qualified candidates, selectees may be eligible for incentives. All incentives are contingent on the approval of the Human Resources Division.
Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.
Key Requirements
ITID personnel are dedicated to ensuring FBI technology is protected, productive, and continuously evolving so personnel can operate effectively and stay ahead of threats. ITID is made up of 21 units and has employees stationed across the nation, with hubs in Clarksburg, West Virginia; Huntsville, Alabama; Pocatello, Idaho; and the National Capital Region (NCR).
Please identity the unit preference in your FBIJobs profile or on your resume.
EOCU (Huntsville and possibly Washington, DC): The Enterprise Operations Center Unit (EOCU) is the FBI's enterprise IT service desk. Through its call center and online interface, the EOCU provides 24/7/365 support to the workforce. The EOCU resolves common technical issues, manages critical incidents, and supports operational command posts, while ensuring communication between customers and specialized technical teams. The EOCU also receives calls from the American public through its Telephone Operations Center (TOC) and triages them to internal and external resources. The EOCU's Strategic Information Routing Center (SIRC) receives intelligence information from domestic and foreign partners and distributes it to appropriate FBI channels.
IAPO (Huntsville):
The Infrastructure Advisory and Program Office (IAPO) has two teams; IT Construction Team and Enterprise IT Projects Team and provides strategic advice, project planning, oversight, and management for the deployment of enterprise technology in new construction, renovation, and multi-effort Enterprise IT projects. The IAPO ensures all projects are planned, designed, integrated, and delivered with the latest and most advanced technology. The IAPO coordinates and collaborates with multiple stakeholders (internal and external to the division), as well as our Enterprise customers and end user groups.
NEU (Huntsville):
The Network Engineering Unit (NEU) designs, optimizes, and deploys reliable solutions for data transportation within the FBI. To ensure seamless data flow across the enterprise, NEU develops and maintains a resilient network infrastructure. NEU is also responsible for the Network Engineering Redesign Initiative (NERI), which introduces new technologies and modernizes IT within the FBI. NEU also keeps enterprise networks up to date to prevent vulnerabilities in network equipment through the Technical Hardware Operational Refresh (THOR) project.
NMU (Huntsville and possibly Washington, DC):
The Network Management Unit (NMU) is responsible for ensuring the availability of reliable, secure, and protected FBI networks, including UNet, FBINet, SCINet, and BlackNet. To manage system performance and provide effective incident response, NMU monitors network components such as routers, switches, firewalls, encryptors, and load balancers. NMU deploys system upgrades to these devices, ensuring the latest security patches and postures are applied. NMU also provides break-fix support to customers experiencing down devices and login issues.
EISU (Pocatello):
The Enterprise Infrastructure Services Unit (EISU) provides innovative platforms and services in response to the mission requirements of the FBI and its partners worldwide. EISU services include cloud on premises, edge computing, virtual desktop infrastructure (VDI), enterprise storage, and backup solutions. EISU works closely with industry and technology leaders to apply lessons learned and leverage commercial technological advancements toward the modernization of FBI hardware, software, and management platforms.
DCU (Clarksburg):
The Data Center Unit (DCU) provides data hosting services to FBI and DOJ/OGA customers. DCU also designs, builds, operates, automates, and maintains all new DOJ/FBI data center consolidated networks. Together, these services provide foundational support for all future FBI IT infrastructure. In addition, DCU fully provisions DOJ- and OGA-hosted partners, including full continuity of operations (COOP) and redundancy between both primary Core Enterprise Facility (CEF) locations at Clarksburg and Pocatello. DCU also manages the Threat Screening Center (TSC) data center and a Main Distribution Facility (MDF).
Major Duties
Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.
Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.
If you are deemed Most Competitive, you will be referred to the selecting official for further consideration.
All applicants will be rated on the following Competencies:
GS-14: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-13 grade level. SE is defined as follows:
Education may NOT be substituted for specialized experience.
How to Apply
For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on How to Apply . If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.
Required Documents
To apply to this position, interested applicants must provide a complete application package by the closing date which includes:
Your resume, specifically noting relevant work experience and associated start and end dates A complete assessment questionnaire Other supporting documents (if applicable) : Documents that were uploaded one or more years ago will need to be uploaded again. Although an applicant may see these documents within their current profile, the HR Specialists may not have access to view them. All applicants are being asked to upload another copy (if applicable) to ensure the staffing units can review the complete application.
You must complete this application process and submit any required documents by 11:59 p.m. (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.
What to Expect Next
Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
Additional Information
Open to current, permanent FBI employees in IT Infrastructure Division (ITID)
Opening Date: October 22, 2024
Closing Date: November 5, 2024 11:59 p.m. (EST)
Job Summary
Position: Supervisory IT Specialist 2210, GS-14
Division: IT Infrastructure Division (ITID)
Units: Enterprise Operations Center Unit (EOCU): Huntsville and possibly Washington, DC
Infrastructure Advisory and Program Office (IAPO): Huntsville
Network Engineering Unit (NEU): Huntsville
Network Management Unit (NMU): Huntsville and possibly Washington, DC
Enterprise Infrastructure Services Unit (EISU): Pocatello
Data Center Unit (DCU): Clarksburg
Locations: Clarksburg, WV, Huntsville, AL, Pocatello, ID or Washington, DC
Working Hours: 8:00 a.m. - 4:30 p.m. (Flexible)
Salary: GS-14 $122,198.00-$158,860.00 Clarksburg, WV and Pocatello, ID
GS-14 $127,073.00-$165,197.00 Huntsville, AL
GS-14 $139,395.00-$181,216.00 Washington, DC
Full Performance Level: GS-14
Number of Positions Available: 6
Duration: Full Time/Permanent
In order to recruit and retain highly qualified candidates, selectees may be eligible for incentives. All incentives are contingent on the approval of the Human Resources Division.
Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.
Key Requirements
- Must be a current, permanent FBI employee
- Must be able to obtain an SCI clearance
- Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annually
- Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)
ITID personnel are dedicated to ensuring FBI technology is protected, productive, and continuously evolving so personnel can operate effectively and stay ahead of threats. ITID is made up of 21 units and has employees stationed across the nation, with hubs in Clarksburg, West Virginia; Huntsville, Alabama; Pocatello, Idaho; and the National Capital Region (NCR).
Please identity the unit preference in your FBIJobs profile or on your resume.
EOCU (Huntsville and possibly Washington, DC): The Enterprise Operations Center Unit (EOCU) is the FBI's enterprise IT service desk. Through its call center and online interface, the EOCU provides 24/7/365 support to the workforce. The EOCU resolves common technical issues, manages critical incidents, and supports operational command posts, while ensuring communication between customers and specialized technical teams. The EOCU also receives calls from the American public through its Telephone Operations Center (TOC) and triages them to internal and external resources. The EOCU's Strategic Information Routing Center (SIRC) receives intelligence information from domestic and foreign partners and distributes it to appropriate FBI channels.
IAPO (Huntsville):
The Infrastructure Advisory and Program Office (IAPO) has two teams; IT Construction Team and Enterprise IT Projects Team and provides strategic advice, project planning, oversight, and management for the deployment of enterprise technology in new construction, renovation, and multi-effort Enterprise IT projects. The IAPO ensures all projects are planned, designed, integrated, and delivered with the latest and most advanced technology. The IAPO coordinates and collaborates with multiple stakeholders (internal and external to the division), as well as our Enterprise customers and end user groups.
NEU (Huntsville):
The Network Engineering Unit (NEU) designs, optimizes, and deploys reliable solutions for data transportation within the FBI. To ensure seamless data flow across the enterprise, NEU develops and maintains a resilient network infrastructure. NEU is also responsible for the Network Engineering Redesign Initiative (NERI), which introduces new technologies and modernizes IT within the FBI. NEU also keeps enterprise networks up to date to prevent vulnerabilities in network equipment through the Technical Hardware Operational Refresh (THOR) project.
NMU (Huntsville and possibly Washington, DC):
The Network Management Unit (NMU) is responsible for ensuring the availability of reliable, secure, and protected FBI networks, including UNet, FBINet, SCINet, and BlackNet. To manage system performance and provide effective incident response, NMU monitors network components such as routers, switches, firewalls, encryptors, and load balancers. NMU deploys system upgrades to these devices, ensuring the latest security patches and postures are applied. NMU also provides break-fix support to customers experiencing down devices and login issues.
EISU (Pocatello):
The Enterprise Infrastructure Services Unit (EISU) provides innovative platforms and services in response to the mission requirements of the FBI and its partners worldwide. EISU services include cloud on premises, edge computing, virtual desktop infrastructure (VDI), enterprise storage, and backup solutions. EISU works closely with industry and technology leaders to apply lessons learned and leverage commercial technological advancements toward the modernization of FBI hardware, software, and management platforms.
DCU (Clarksburg):
The Data Center Unit (DCU) provides data hosting services to FBI and DOJ/OGA customers. DCU also designs, builds, operates, automates, and maintains all new DOJ/FBI data center consolidated networks. Together, these services provide foundational support for all future FBI IT infrastructure. In addition, DCU fully provisions DOJ- and OGA-hosted partners, including full continuity of operations (COOP) and redundancy between both primary Core Enterprise Facility (CEF) locations at Clarksburg and Pocatello. DCU also manages the Threat Screening Center (TSC) data center and a Main Distribution Facility (MDF).
Major Duties
- Lead, supervise and assist unit personnel who are sourcing, scoping, researching, facilitating, and documenting IT requirements. Ensure stakeholders are being properly engaged, Division leadership appropriately informed via written and oral briefings, and unit personnel adequately sharing the workload.
- Lead and mentor unit personnel who are assisting customers with technical tasks, including those relating to IT requirements, business process review, and visualizations.
- Proactively build and maintain relationships with key stakeholders inside and outside the Division.
- Receive, review, and analyze incoming projects, assignments, and requests.
- Assign the work taking into consideration factors such as the difficulty of the project, priority of assignment, workload, and capability of the employee.
- Track the progress and ensure that work is completed in a timely manner.
- Act as an advisor to Division personnel to aid in evaluating applicable policies, procedures, and other types of received guidance and direction.
- Draft proposals and plans to address those items and as required oversee the implementation.
Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.
Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.
If you are deemed Most Competitive, you will be referred to the selecting official for further consideration.
All applicants will be rated on the following Competencies:
- Communication
- Leadership
- Organizing and Planning
- Problem Solving/Judgment
- Project Management
- Technology Awareness
GS-14: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-13 grade level. SE is defined as follows:
- Experience leading projects/programs by developing teams, delegating duties, and providing effective communication.
- Experience assessing customers' needs and resolving issues by providing advice, guidance, and/or instruction to various levels of personnel within an organization regarding administrative and technical matters related to IT programs or services.
- Experience developing technical and administrative standards and procedures regarding IT issues.
- Experience planning and coordinating projects that involved multiple stages in the system development life cycle, including: requirements analysis, design, development, test, implementation, monitoring, and continuous maintenance.
Education may NOT be substituted for specialized experience.
How to Apply
For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on How to Apply . If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.
Required Documents
To apply to this position, interested applicants must provide a complete application package by the closing date which includes:
- College transcripts, if qualifying based on education or if there is a positive education requirement
- Memorandum for Record (MFR), Please see Additional Information
You must complete this application process and submit any required documents by 11:59 p.m. (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.
What to Expect Next
Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
Additional Information
- Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.
- As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
- Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing the other workplace safety protocols. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
- The selectee will be required to serve a one-year probationary period for initial assignment to a supervisory position.
- Required Leadership Training: All FBI supervisors promoted after January 2022 are required to attend and complete the Training Division's Supervisor Essentials Program within 365 days from initial assignment into a supervisory position. Supervisors will need to complete both the "Mentoring and Coaching" and "Performance Appraisals" courses as part of the Supervisor Essentials program. The Supervisor Essentials course is a pre-requisite for the new Leading People (Virtual) and face-to-face version (VLP) that will be offered beginning the 2nd Quarter of 2022.
- Limited Movement: Policy has been implemented wherein support employees entering a position through a competitive OR non-competitive action may be precluded from moving to another position within the Bureau by means of reassignment or change to lower grade for a minimum of 12 months. HRD will waive this limited movement policy for qualified employees, who have received an official notification letter that their current position is being relocated to Redsto