Consumer Services Manager - Job #384

CONSUMER SERVICES MANAGER

The Organization

North Los Angeles County Regional Center "NLACRC" is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Supervision:

Receives supervision from the Consumer Services Director, provides general and administrative supervision to Consumer Services Supervisors and others as identifed.

Job Summary

General oversight of the assigned offices, which could include, but is not limited to, the San Fernando Valley, Antelope Valley, or Santa Clarita Valley Offices. Provides back-up support to and acts in the absence of the Consumer Services Director for their respective branch office. Responsible for ensuring regulatory and contractual obligations are met for consumer services. Ensures the development and maintenance of community relations and fosters partnerships, inclusive of active participation on workgroups, committees, and taskforces.

Core Duties

• Provides leadership in accordance with the Center's mission and core values.
• Participates in the Center's management team, may serve as staff support for Board committees.
• Develops and oversees detailed and technologically advanced tracking systems for consumer activity as well as coordination of state audits, community outreach, and inter-agency collaboration.
• Responsibilities/point person with the Department of Developmental Services.
• Provides/delegates consultation to general case management staff
• Purchase of Service review and approval.
• Monitors case management compliance with applicable Performance Standards and the SEIU 721 California Bargaining Agreement.
• Provide oversight and leadership of the Self-Determination Program (Santa Clarita Branch Office Consumer Service Manager).
• Other duties as assigned by Consumer Services Director or executive leadership.

Supervisory Job Duties

• Interviews, hires, and trains staff within and for assigned Case Management departments.
• Oversees the daily workflow of Consumer Services Supervisors and Case Management staff-level positions.
  • Assigns, reviews and approves work of unit staff members. Advises staff on resolution of complex service issues.
  • Assigns, reviews, and approves work of staff members.
• Provides constructive and timely performance evaluations for direct reports.
• Handles discipline and termination of employee direct reports in accordance with agency policies.

Employment Standards

• Master's Degree in Human Services related field with a minimum of 5 years' experience working with individuals who have developmental/intellectual disabilities, preferably within the regional center system.
• Proven record of excellent organizational, communication and time management abilities
• A minimum of three (3) years of experience at a supervisor level position and managing multiple position types.
• Intermediate computer skills, data-base experience preferred
• A valid CDL and transportation, or acceptable substitute required for this position

Skills and Abilities:

• Prior Regional Center (or related agency) experience preferred
• Ability to provide staff development and leadership
• Ability to analyze complex material and provide clear oral and/or written communication to staff and senior management
• Ability to work effectively and collaboratively with diverse groups
• Ability to act timely and accurately in a fast-paced environment
• Ability to develop and foster teamwork
• Ability to work effectively and collaboratively with diverse groups
• Possesses strong negotiation and conflict management skills
• Experience with development and maintenance of complex data-base preparation

Competencies:

Developmental disabilities; Regional Center (or related company) practices; computer usage; management and supervisory principles and practices.

A valid California Driver's License and transportation, or acceptable substitute, required for this position.

NLACRC Offers an Excellent Benefits Package:

We offer employees a variety of health and dental plans.

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays - NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid - remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is exempt.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.