Manager, People Operations & Experience

*Please note: Pay will be based on several factors including but not limited to education, work experience, certifications, location of residence, etc.

Manager, People Operations & Experience

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company's global footprint spans across three continents with deployments in 13 different countries.

At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves - passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing 'the right thing' through responsible and sustainable EV deployment. We are looking for the innovative, driven to find a solution in a complex and dynamically evolving marketplace and look at "no" as just a challenge to find the next "yes".

As a result of our global growth, we are looking for a Manager, People Operations & Experience. As our Manager, People Operations & Experience, you will be responsible for ensuring the operational excellence of HR services in payroll and benefits administration and HRIS data maintenance. You will lead a team of professionals that manage day-to-day operations and ensure our practices and procedures are compliant with regulations and aligned with the company's policies and philosophies. This position reports into the Head of People, Americas.

Key Challenges

• Provides guidance to direct reports, People Partners, and business leaders in HR policies and programs for SRS Americas related to payroll, benefits, leaves of absence, HRIS, and reporting; makes or recommends appropriate decisions as consistent with strategic direction
• Oversees and serves as escalation point for payroll processing, benefits administration and annual renewals, HRIS data maintenance, record storage (e.g., employee files, HR vendor agreements) for North America region
• Monitors efficiency, utilization, and effectiveness of operations; provides analytics and makes recommendations for continuous improvement
• Selects, develops, and evaluates direct reports to ensure the efficient operation of HR Operations team; makes talent decisions including influencing pay decisions
• Manage the maintenance and data integrity of HRIS including leading implementations and enhancements of the system; regularly audit to ensure data integrity
• Manage and maintain positive and effective relationships with vendors
• Partner with appropriate stakeholders to ensure timely and accurate filings and testing such as Form 5500s, non-discrimination testing, and plan audits for all applicable health plans
• Review contracts, Summary Plan Descriptions, and communication materials for accuracy and compliance
• Works closely with Head of People, Americas in executing new HR programs; develops and manages operational initiatives to deliver tactical results through the People Operations team
• Ensure compliance based on changing legislation to ensure compliance with federal, state, and local requirements related to FLSA, FMLA (and other state leaves such as CFRA), HIPAA, COBRA, ACA, ERISA, etc.
• Provide recommendations on progressive HR practices and industry trends to leadership; recommend forward-thinking best practices across People Operations to facilitate continuous improvement.

Job Knowledge, Skills & Experience

• Bachelor's degree in Human Resources Management, Business Administration, or similar field required
• Minimum of 8+ years' experience in HR with a minimum of 3 years' experience directly leading a remote team
• Strong knowledge of and direct experience with employment law and wage and hour regulations in multiple states in the US, including California
• Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy
• Ability to effectively communicate, present results and recommendations across multiple disciplines and levels of the organization
• Ability to develop clear, actionable steps in support of an overall business strategy
• Capable of handling confidential and sensitive information with discretion
• Ability to resolve unforeseen event situations in a calm manner
• Self-directed problem solver with ability to produce timely, high-quality deliverables
• Ability to collaborate effectively and courteously with all levels of employees and management while be highly achievement oriented and solution driven
• Organized and detail-oriented with ability to balance multiple projects simultaneously and timely deliver high quality results through others
• Ability to drive and respond positively to change while maintaining flexibility and focus; supports and champions change by helping team navigate in ambiguous situations
• Ability to recognize trends and develop recommendations based on data analysis
• Passion, energy, and dedication to sustainability, health, safety, and operating responsibly; empowers and supports team to do the same

Preferred Job Knowledge, Skills & Experience

• Experience supporting a remote, global workforce is ideal
• Understanding of and knowledge of employment laws and practices in Canada
• Previous experience in Technology, SaaS, or Electric Vehicle industry

Financial Dimensions

Number of direct reports: up to 3

What We Offer:

• A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry
• The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastructure
• The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technologies
• Daily ownership of your role in a challenging, high-growth environment.
• A casual work environment and culture that support work life 'fit', enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday package
• Well-being programs that enable you to thrive, e.g. investment in ergonomics, healthy snacks in the workplace, completely subsidized onsite gym program
• Competitive pay and benefits programs designed to enable you to thrive inside and outside of work
• Participation in Shell Recharge Solutions' performance and rewards bonus program
• Best in class medical benefits for employees (medical, dental, vision) and a 401K program, supporting financial well-being
• Innovative Paid Time Off Program
• 9/80 Flex Work schedule
• A collaborative, progressive headquarter location at the ROW Downtown Los Angeles with fully subsidized onsite parking and access to unique food and beverage experiences.

AAP/EEO Statement

Shell Recharge Solutions is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Shell Recharge Solutions are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Shell Recharge Solutions will not tolerate discrimination or harassment based on any of these characteristics.

E-Verify Employer

Shell Recharge Solutions participates in E-Verify, as an employer we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.