Production Manager (Events)

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU'LL DO:This role involves managing the technical, logistical, and operational components of hardware deployments at events, including product set up, resource management, and timelines.

KEY RESPONSIBILITIES:

• Review partner hardware requests and provide technical and logistics solutions for deployments
• Be a technology and product expert for all products supported by the Hardware Solutions team. Communicate technical standards and requirements to all stakeholders. These products include but are not limited to:
• First-party hardware and software for Meta, Mac and PCs,
• Mobile device management
• Mixed Reality devices/wearable such as Quest and Ray Ban Meta
• Collaborate cross functionally with other workstreams to ensure request goals are met on time and to the highest quality standards
• Provide consistent and clear communication with event/deployment stakeholders, providing updates and communication in real time via chats, emails, and tasks.
• Be responsible for assessing, managing, and mitigating technical and logistical risk throughout the deployment lifecycle
• Provide on-site support at deployments, activations, and events as the main point of contact and escalation for the deployed technology
• Align technical setup and breakdown schedules for all teams involved
• Provide logistic and inventory management support
• Troubleshooting for hardware, platform, and networking issues
• Manage resources within budget and project scope
• Consistently deliver high quality, high impact services to our partners
• Build and maintain vendor support relationships to customer standards
• Maintain an organized and efficient project management workflow, communicate milestones and deadlines, ensure all deadlines are met
• Conduct post-deployment analysis and reporting, including event summaries on internal workplace groups.
• Adhere to all SOPs and participate in operational excellence programs dedicated to continuous improvements within workstream
• Remote eligibility: Hybrid, 3 Days On-Site

ESSENTIAL CRITERIA:

• 3-5 years of large-scale event planning experience in the technology industry
• Ability to diagnose, troubleshoot, and solve problems with both software and hardware
• Basic knowledge of enterprise networking deployment and protocols
• Experience with mixed reality and wearables a plus
• Strong verbal and written communication, attention to detail, organization skills, and an ability to lead meetings
• Highly motivated and able to work both independently and cross-functionally with partners and leading support teams on-site at events
• Comfortable working in a fast-paced and demanding setting while adapting to rapidly evolving processes and procedures
• Project management skills demonstrating the ability to manage multiple concurrent events
• Proficiency with industry standard collaborative productivity software; G-Suite, LucidChart, MS Office; experience with Asana and inventory management software is a plus
• Ability to quickly become a subject matter expert for new technology
• Ability to travel if required (domestically and internationally) - approximately 30% of time
• PMP, CAPM, or equivalent certifications a plus

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Pay Range

$78,000-$100,000 USD