MANAGER, PHARMACY OPERATIONS (ON-SITE)

WHO WE AREWhen it comes to health, we're always looking for waysto push for better. It's why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter's prescription. Heknew there had to be a better way. So, he introduced North America's firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren't just a health and benefits company. We'rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We're noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

• Management and oversight of the Pharmacy & Clinic Operations Support Team
• Creating, documenting, optimizing workflows, SOP, and processes to ensure efficient, timely, and effective operations to fulfill patient pharmacy orders on an ongoing basis.
• Develops and leads operational efficiency to support the recurring needs of biologics patients and toxin patients
• Managing and overseeing the recruiting, hiring, onboarding, and training of personnel
• Taking a lead towards continuous improvement initiatives, ongoing training, and optimization of cross-functional collaboration between the dispensary, nursing, logistics, lab, and OnePoints, toxins and external stakeholders (communication with PSPs, other pharmacies, MDs, patients, etc.)
• Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions; telephony, etc.)
• Implementing and optimizing use of new software solutions.
• Enhance Pharmacy Operations and transformation into a more process-oriented operations
• Adopting and championing the implementation of new software solutions for the team and optimizing staff usage on an ongoing basis
• Functioning as a pharmacist in the dispensary 1 day bi-weekly, to contribute to patient care activities and checking of prescriptions for technical, financial, and clinical quality (flexible)
• Other special projects and duties assigned by the Director of Pharmacy Operations as defined within the scope of the role

WHO WE'RE LOOKING FOR

• A university degree in Pharmacy
• Must be a licensed, registered Pharmacist in good standing with the Ontario College of Pharmacists.
• 2 to 5 years of people leadership experience
• 2 to 5 years of working in specialty pharmacy, pharmacy, or healthcare operations
• Strong working knowledge of the regulatory and competitive environment for prescription drugs and pharmacy benefits; awareness and ability to anticipate key trends
• Excellent analytical, listening, verbal and written communication skills.
• Knowledge of medication, dosage measurement, pharmacy law and medical terminology
• Strong knowledge of financial and operational aspects of pharmacy
• Experience with pharmacy software Kroll is an asset
• Previous experience with Google Suite, Microsoft Excel, Word, and Outlook is an asset

Applications will be received until 7 p.m. EST, Thursday, November 14, 2024.

THE CULTUREWe believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that's what it takesto create better health for all. We dare to challenge the status quo. And we'redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That's why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn't just about personalachievements, it's about making adifference together.

Here's to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn't align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [redacted]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrsum will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).