Manager, Kipuka Services (Koolaupoko)

Job Purpose

The Manager, Kpuka Services is responsible for overall management and oversight of staff and programs operations at the kpuka. This position manages and optimizes processes at kpuka to ensure maximization of programs and operational efficiencies and productivity. The Manager, Kpuka Services leads the daily operations, resource management, and initiative implementation for a kpuka, in compliance with industry best practices and LT policies and procedures. In conjunction with the Managing Director, this position is responsible for overall planning and implementation of kpuka programs and operations in alignment with LT's strategic vision.

Essential Responsibilities

People Management

• Responsible for the direct supervision of all kipuka teammates and efficient functions of all kipuka operations.
• Responsible for planning and appropriately staffing kpuka in alignment with actual and projected program operational needs (e.g. case numbers, participant enrollment, partnerships, referrals, etc.)
• Monitors for quality assurance, ensuring all teammates are collaborating in a seamless fashion, minimizing silos and isolation of teammates' responsibilities.
• Provides coaching and training for teammates, and support their professional career development, actively contributing to overall organizational succession and continuation plans.
• In collaboration with People Operations, the Manager, Kpuka Services, is ultimately responsible for kpuka schedule, youth events and activities, recruitment and retention.
• Responsible for overall management of contractor relations and external partnerships.

Program Operations:

• Understands kipuka goals, expected outcomes and impact. Collaborates and supports approval process for program and project proposals.
• Ensures all teammates at kpuka are knowledgeable of LT's mission, strategic path, and best practices, while adhering to organizational and professional standards and objectives.
• Supports the integration of best practices and Native Hawaiian culture in the implementation of programs.
• Able to utilize and promote utilization of research and data in decision making.
• Ensures cohesion in the implementation of youth programs and casework, ensuring alignment and focus with LT's mission and strategic vision.
• Oversees the proper integration of the roles and responsibilities of all kpuka teammates across all areas of responsibility and service (i.e. clinicians, youth programs, facilities, and administration).
• Monitors and revises standard operating procedures ensuring clear direction for kpuka teammates and flexibility to pivot as strategic initiatives are modified.
• Manages program coordination and the continuous assessment of program risks and efficiencies.
• Reviews and oversees program guidelines, quality, and effectiveness of overall programming activities and operations.
• Ensure prudent use of LT resources (spaces, budget, staff time, etc.) focusing on high impact and return on investment.
• Ability to build strong relationships and work effectively with teammates from all departments and programs in the Trust.

Kpuka Administration

• Ultimately responsible for overall kamali'i and guests experience. Reviews operational and programming needs and makes recommendations based on research, observation, and input from teammates and community.
• Prepares annual staffing plan and operating budget for the kpuka. Oversees kpuka purchases and reviews and recommends approval of contracts with vendors, contractors, and service providers. Performs and monitors financial transactions in accordance with LT guidelines.
• Coordinates with facilities team to ensure kpuka upkeep and maintenance.
• Ultimately responsible for community relations and kpuka representation, as well as general activities within the local community and across the pae 'ina.
• Prepares and presents reports to senior leadership as required. Maintains necessary records for local procedures and activities.
• In collaboration with Communications team, prepares announcements, stories, and reports on kpuka activities, program implementation, and community events to share across the organization.

Other duties:

• Contributes to the Trust's success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organization results.
• Ability to travel as needed for Trust business.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• At least seven (7) years of progressive and successful general leadership responsibility.

• Must have a strong personal fit with our non-hierarchical, no ego, strong moral compass, intellectually honest, meritocratic culture.

• Excellent verbal and written communication skills, including ability to respectfully advocate and harness difficult conversations.
• Strong business acumen with a fiduciary-like responsibility for the Queen's Trust

• Action-oriented, can do attitude, entrepreneurial spirit, flexible, visionary, and innovative approach to operational management.
• Must be a critical thinker, possess a growth mindset, intellectually curious, detail-oriented, and unafraid to ask questions or give opinions.
• Must possess strong qualitative judgment as well as quantitative aptitude, and must be driven to work hard within a high-performance team-oriented environment.
• Prior experience working with non-profits in a leadership role, highly desired.

Job Competencies

• Systems Thinking: Ability to view the organization strategically from a systems perspective and fashion solutions to meet the Trust's needs. Ability to orchestrate work and programs.
• Influential Leadership: Demonstrate experience working effectively with senior leadership to lead and handle operations, foster an innovative high performing, healthy culture and institute change.
• Leadership: Able to lead others and inspire to act. Must be a critical thinker, intellectually curious, detail-oriented, and unafraid to ask questions or give opinions.
• Relationship Building and Emotional Intelligence: Relatable, self-aware and empathetic with strong emotional intelligence and be seen as a trusted advisor.
• Communications: Excellent written and interpersonal skills, including the ability to tailor communications to different audiences and actively listen.
• Culture Competence: Ready to support and lead the Trust as it applies a diversity, equity and inclusion lens to all aspects of work.
• Organizational Development: Has a strong philosophy of innovation and a successful track record in change management. Influences to lead and support changing initiatives.

Organization Competencies

• Alignment with Queen's legacy: Understanding and appreciation of Queen Liliuokalani's story, her legacy and the Hawaiian Culture is foundational to staff's commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values, history, and culture, understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.

• Ho`omau i ka `imi Na`auao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.
• Ho`ike i na Mana`o Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.

• No'ono'o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations

• Ho'o kumu a'e or `Imi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
• Pilina Ho`ohana a me ka Hana Hilina`i (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.

• Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives.
• Ho`onui I ka `Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.

Mental and Physical Demands:

• Ability to lift 25lbs pounds. Requires frequent sitting, bending, standing...

Terms and Conditions of Employment

As a condition of employment, employee will be subject to LT's policies and procedures.

Job Title: Manager, Kpuka Services

Reports to: Executive Director, Kpuka Services

FLSA Status: Exempt

Aligned Executive: Vice President and Chief Program Officer

Kpuka: Koolaupoko

Department: Youth Programs

Lili'uokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics.

Other details

• Pay Type Salary
• Min Hiring Rate $93,500.00
• Max Hiring Rate $126,200.00

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