Data Collection Product Manager
Apply NowCompany: Nurse Family Partnership
Location: Denver, CO 80219
Description:
About the National Service Office
The National Service Office is the central operational engine for two evidence-based programs: Nurse-Family Partnership and Child First. In 2020, what was formerly the National Service Office solely for Nurse-Family Partnership united with Child First, a merger empowering two proven models to share complementary expertise, infrastructure and integrated services. The resulting unified entity works to ensure that healthcare, early childhood development, and the mental wellness of the entire family are served in proven ways to achieve long-term positive outcomes.
Our Commitment to You
We recognize that inequity stems from policies and practices that cause and justify inequitable distribution of rights, opportunities, and experiences across underserved communities, including various racial, ethnic, gender, religious, and sexual orientation groups. The NSO is committed to addressing its principles and practices that cause inequality and is committed to promoting anti-racism, anti-oppression, diversity, equity, and inclusion in our research, education, and operations. We respect and honor differences in race, ethnicity, religion, sex, national origin, disability, age, sexual orientation, gender identity, and veteran status and have an ongoing commitment to identify and address issues that affect our staff and the communities we serve.
Position Description
The Data Collection Product Manager will be responsible for driving product vision, overseeing the product lifecycle, and collaborating with cross-functional teams to deliver high-quality data collection products and processes that meet customer needs and business objectives. This position will oversee the development, implementation, and maintenance of all NSO's data collection products, including data integrations with third-party DCS platforms utilized by customers. This position is responsible for delivering and communicating the status of data collection offerings to our network, overseeing deployment of new features, gathering/analyzing network feedback, delivering system training, and tracking current user statistics. The best candidate for this position will possess a comprehensive understanding of data collection needs and requirements across different domains and departments.
This position is remote and can be located anywhere in the United States, excluding California, Arizona, New York, Alaska, Montana, and Vermont.
Essential Duties and Responsibilities
40% Strategic Planning and Roadmap Building: Collaborate with internal and external stakeholders to gather requirements and plan strategy to define data collection objectives. Develop and maintain comprehensive product roadmaps for all data collection systems. Create and maintain data mapping documentation, incorporating feedback from stakeholders. Collaborate with the Product Manager, Reporting to align data collection roadmaps with reporting roadmaps. Possess a working knowledge of API fundamentals and programmatic system-to-system integrations. Ensure that data collection systems and enhancements align with the organization's Data Governance framework policies by working with stakeholders to understand business requirements and collaborating with the Data Governance BA to document business rules.
30% Product and Process Management: Work closely with internal departments to ensure data hygiene, integrity, and alignment between data collection and reporting metrics. Ensure the availability, compatibility, and functionality of data collection systems in collaboration with the Technical Product Owner. Manage the end-to-end product lifecycle, including feature prioritization, user acceptance testing, and ongoing maintenance. Conduct regular assessments of data collection systems to identify areas for improvement and optimization. Utilize basic SQL skills to analyze queries and data processed through ETL transactions. Stay informed about industry trends, best practices, and emerging technologies in healthcare data collection systems and EHRs.
30% Stakeholder Engagement, Training, and Support:Provide direct training to the Customer Support team to enhance their ability to assist customers using NSO supported data collection systems. Lead user adoption initiatives and oversee training and support initiatives to maximize utilization of data collection tools by customers and stakeholders. Oversee customer-facing change management plans to ensure smooth transitions for customers when changes are implemented. Evangelize product features, changes, and purpose to stakeholders.
Knowledge, Skills & Experience
Supervisory Responsibilities
This position reports to the Manager, IS Products and has no direct reports.
Salary
Benefits
The National Service Office offers the following benefits: Medical, Dental, Vision, 401k, Group Term Life Insurance, Short-term and long-term disability, vacation time, personal time, sick time and 15 paid holidays.
Core Organizational Values
To learn more about the programs and the national service office, please visit www.nursefamilypartnership.org and www.childfirst.org.
The National Service Office is the central operational engine for two evidence-based programs: Nurse-Family Partnership and Child First. In 2020, what was formerly the National Service Office solely for Nurse-Family Partnership united with Child First, a merger empowering two proven models to share complementary expertise, infrastructure and integrated services. The resulting unified entity works to ensure that healthcare, early childhood development, and the mental wellness of the entire family are served in proven ways to achieve long-term positive outcomes.
Our Commitment to You
We recognize that inequity stems from policies and practices that cause and justify inequitable distribution of rights, opportunities, and experiences across underserved communities, including various racial, ethnic, gender, religious, and sexual orientation groups. The NSO is committed to addressing its principles and practices that cause inequality and is committed to promoting anti-racism, anti-oppression, diversity, equity, and inclusion in our research, education, and operations. We respect and honor differences in race, ethnicity, religion, sex, national origin, disability, age, sexual orientation, gender identity, and veteran status and have an ongoing commitment to identify and address issues that affect our staff and the communities we serve.
Position Description
The Data Collection Product Manager will be responsible for driving product vision, overseeing the product lifecycle, and collaborating with cross-functional teams to deliver high-quality data collection products and processes that meet customer needs and business objectives. This position will oversee the development, implementation, and maintenance of all NSO's data collection products, including data integrations with third-party DCS platforms utilized by customers. This position is responsible for delivering and communicating the status of data collection offerings to our network, overseeing deployment of new features, gathering/analyzing network feedback, delivering system training, and tracking current user statistics. The best candidate for this position will possess a comprehensive understanding of data collection needs and requirements across different domains and departments.
This position is remote and can be located anywhere in the United States, excluding California, Arizona, New York, Alaska, Montana, and Vermont.
Essential Duties and Responsibilities
40% Strategic Planning and Roadmap Building: Collaborate with internal and external stakeholders to gather requirements and plan strategy to define data collection objectives. Develop and maintain comprehensive product roadmaps for all data collection systems. Create and maintain data mapping documentation, incorporating feedback from stakeholders. Collaborate with the Product Manager, Reporting to align data collection roadmaps with reporting roadmaps. Possess a working knowledge of API fundamentals and programmatic system-to-system integrations. Ensure that data collection systems and enhancements align with the organization's Data Governance framework policies by working with stakeholders to understand business requirements and collaborating with the Data Governance BA to document business rules.
30% Product and Process Management: Work closely with internal departments to ensure data hygiene, integrity, and alignment between data collection and reporting metrics. Ensure the availability, compatibility, and functionality of data collection systems in collaboration with the Technical Product Owner. Manage the end-to-end product lifecycle, including feature prioritization, user acceptance testing, and ongoing maintenance. Conduct regular assessments of data collection systems to identify areas for improvement and optimization. Utilize basic SQL skills to analyze queries and data processed through ETL transactions. Stay informed about industry trends, best practices, and emerging technologies in healthcare data collection systems and EHRs.
30% Stakeholder Engagement, Training, and Support:Provide direct training to the Customer Support team to enhance their ability to assist customers using NSO supported data collection systems. Lead user adoption initiatives and oversee training and support initiatives to maximize utilization of data collection tools by customers and stakeholders. Oversee customer-facing change management plans to ensure smooth transitions for customers when changes are implemented. Evangelize product features, changes, and purpose to stakeholders.
Knowledge, Skills & Experience
- Minimum 5 years' experience working with technical teams in an Agile framework.
- Minimum 5 years' experience providing direct customer support for data collection products.
- Minimum 3 years' experience developing, implementing, and supporting data collection definitions, and standards.
- Minimum 3 years' experience collaborating with cross-functional teams within the Software Development Lifecycle.
- Minimum 3 years' experience coordinating end-user communication, training, and change management strategies.
- Minimum 3 years' experience in program and customer-facing change management.
- Experience in supporting reporting products in a public health field preferred.
- Experience with CRM software, Salesforce preferred.
- Experience working with HL7 and ANSI healthcare standards preferred.
- Experience supporting clinical data collection systems preferred.
- Experience using SQL preferred.
- Excellent organizational skills to manage multiple priorities, projects, and timelines.
- Excellent written and verbal communication skills.
Supervisory Responsibilities
This position reports to the Manager, IS Products and has no direct reports.
Salary
- Salary is determined based on experience and skill set. Geographical adjustments may be considered.
- Range: $73,400 - $89,800/year
Benefits
The National Service Office offers the following benefits: Medical, Dental, Vision, 401k, Group Term Life Insurance, Short-term and long-term disability, vacation time, personal time, sick time and 15 paid holidays.
Core Organizational Values
- Be tenacious caregivers by bringing passion and excellence to our clinical practice and professional services
- Actively listen to and persistently serve our families and our implementation network
- Provide leadership in the field of evidence-based and home visitation programs
- Seek and find solutions
- Innovate and stay relevant
- Translate and enhance the science of pregnancy, brain, and early childhood development to serve vulnerable babies and families
- Promote health equity and eliminate disparities to improve outcomes for the moms and babies we serve now and beyond.
- Respect and honor differences in race, ethnicity, religion, sex, national origin, disability, age, sexual orientation, gender identity and veteran status
- Be respectful, collaborative and tenacious in all our interactions with each other and on behalf of our families and implementation network
To learn more about the programs and the national service office, please visit www.nursefamilypartnership.org and www.childfirst.org.