Network Engineer VOIP
Apply NowCompany: Indotronix International Corporation
Location: Richardson, TX 75080
Description:
Network Engineer VOIP Products
Location: Hybrid role 2 days a week in office.
Note: Must be authorised to work on W2. Can't do c2c corp to corp or 1099.
This position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors. Will manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in network and provisioning systems.
Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
Process telephone number ports and verify completion.
Complete new telephone number activations.
Complete service/TN migrations between different VoIP products.
Complete the removal of system translations associated with service disconnects.
Lead customer and vendor activation ** bridges.
Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
Perform collaborative service installation and troubleshooting activities with peer workgroups.
Drive escalations with the appropriate internal/external teams for resolution.
Required:
Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
Strong customer service/vendor management experience
Willingness to work rotating shifts including occasional weekends and holidays
Ability to obtain a government security clearance
Nice to have:
Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
Working knowledge of Cisco Broadsoft/Broadworks
Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
Working knowledge of Sonus switches and associated network components
Indotronix is an Equal Opportunity Employer
Location: Hybrid role 2 days a week in office.
Note: Must be authorised to work on W2. Can't do c2c corp to corp or 1099.
This position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors. Will manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in network and provisioning systems.
Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
Process telephone number ports and verify completion.
Complete new telephone number activations.
Complete service/TN migrations between different VoIP products.
Complete the removal of system translations associated with service disconnects.
Lead customer and vendor activation ** bridges.
Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
Perform collaborative service installation and troubleshooting activities with peer workgroups.
Drive escalations with the appropriate internal/external teams for resolution.
Required:
Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
Strong customer service/vendor management experience
Willingness to work rotating shifts including occasional weekends and holidays
Ability to obtain a government security clearance
Nice to have:
Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
Working knowledge of Cisco Broadsoft/Broadworks
Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
Working knowledge of Sonus switches and associated network components
Indotronix is an Equal Opportunity Employer