Director of Meeting & Event Services

SUMMARY

The Director of Meeting & Event Services will manage all day-to-day operations within the Meeting & Event Sales and Services division. This position is responsible for the overall success of the planning and execution of all meetings and events by supervising the Meeting and Event Services team members to insure maximum profitability while achieving high client and team member satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Monitor and supervise all aspects of the Meeting & Event Services Department.
• Manage all account assignments & file turnovers from Meeting Sales to Event Services
• Manage larger/high-profile meeting sales groups to a successful conclusion
• Manage relationships with clients and event operations team during their meeting/event to ensure guest satisfaction
• Continuously monitor and work with event operation teams to control associated food, labor and equipment costs.
• Oversee and manage operations, labor and cost controls of the AV and Tech Services Department
• Assist with site inspections for sales team to finalize details of event and close contracts Lead M&E Services department meetings
• Attend all M&E Leadership departments meetings
• Attend M&E department financial, forecasting, business review, and rooms pick up meetings.
• Lead banquet budget and upselling goal setting with M&E leadership.
• Create and implement strategies to increase revenues in all meetings and events for the department to help achieve individual and team upselling goals.
• Responsible for assisting with food, beverage and A/V forecasting monthly
• Achieve individual banquet and resources goal quarterly & annually
• Establish and maintain vendor list with vendors that provide levels of service in line with hotel
• Communicate with relevant departments to ensure proper servicing of accounts
• Manage time, attendance and lead BEO, Resume and Pre-Cons Meetings for all M&E groups
• Report production on all sales of Banquet and M&E budget weekly.
• Manage the Summary of Meeting reporting process
• Create monthly/Annual Profit and Loss statements.
• Implement and conduct training to enhance upselling skills and creative solutions.
• Create and mentor a positive and motivating environment to promote team synergies.
• Create training programs and orientation programs for Meeting and Event Service Managers.
• Utilize a computer, and related software, for bookings, banquet event orders, space confirmation, spreadsheets and e-mail.

QUALIFICATIONS

To perform this job successfully, an individual must have a track record of performing each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have consistent catering and convention services management leadership experience for a minimum of 5 years.
• Large Convention and Gaming Property experience preferred.

EDUCATION

Associate or Bachelor's Degree preferred. Previous management experience required.

RESPONSIBILITIES

Minimum 16 months hotel sales, meetings, conventions experience. Strong communication skills, ability to plan and implement action plans and must have basic presentation experience. Working knowledge of Delphi. Must be personable and exemplary customer service skills.

LANGUAGE SKILLS

Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company. Must possess a strong attention to detail and presentation skills.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, and to create and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATION

Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card.

Other Qualifications

Must be a minimum of 21 years of age. Must be proficient in Microsoft Office Products: Word, Excel, Power Point, Publisher, and Outlook. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.

Federal contractors are required to state in all solicitations or advertisements for employment that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.