Availability Manager

#Job Description:

Quevera is seeking an Availability Manager to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas.

HIGHLIGHT'S OF WORKING FOR QUEVERA:

Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2024 for the 4th consecutive year!

Excellent Quevera's Benefits:

Medical/Dental/Vision (100% Employer Paid Medical Plan)

Short/Long Term Disability (Employer Paid)

Life Insurance (Employer Paid)

Yearly $5,000 towards education/training/certification.

Employees are in control of their career path through our Career Pathway Program.

Employer paid Company Vacation Package for you and a guest!

Retirement:

Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!

REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered.

Duties and Responsibilities:

Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance. Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.

Manages operational management team and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities. Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action.

Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs.

Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service. Identifies process matters of significance or enhancements and implements.

Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.

Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

Can follow detailed work instructions. Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP Openview, Solarwinds a plus.

Required Experience:

Must have eight (8) years of experience that can be a combination of work history and education. A Masters' degree is equivalent to 6 years' experience; a Bachelors' degree is equivalent to 4 years of experience and an associates' degree is equivalent to 2 years of experience

All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1