Manager, Business Operations

About OneShield

OneShield is an innovative provider of core software solutions that has been serving the Property & Casualty insurance industry for over 25 years. Deployed in the cloud, our portfolio of standalone, subscription, and SaaS products includes enterprise-class policy administration, billing, claims, rating, and analytics. Fueled by a significant recent growth investment from a group of investors led by Pacific Lake Partners and Bain Capital, OneShield has significantly expanded its customer base in the last three years. The company's recurring revenue has nearly doubled over that period.

OneShield prides itself on three core values of Kindness, Accountability, and Growth.

Role

The Manager, Business Operations will support the executive team, the VP of Operations, and the broader organization in identifying and achieving key strategic and tactical objectives. This person should be equally comfortable conducting deep quantitative analysis, leading meetings with executives, and driving changes in systems or processes. No job will be too big or too small for the right candidate, making this an excellent role for someone looking to grow into a leadership role in operations. We are looking for someone who is humble, scrappy, and has a high ceiling.

Job Responsibilities

Talent: The Manager, Business Operations will play a critical role in OneShield's Talent function (a highly visible and important area of the business, given that personnel expenses represent the vast majority of the company's costs). Example responsibilities will include...

• Recruiting: Spearhead end-to-end recruiting processes for high-priority hires, including sourcing, screening, and managing the interview process
• Performance Management:Quarterback the company's semi-annual review processes
• Staffing:Facilitate staffing for >200-person Delivery team, collaborating with senior leaders to optimize for both implementation success and strong financial outcomes

Analysis: The Manager, Business Operations will work closely with OneShield's CEO, COO, VP of Operations, and other executives to generate insights that drive the business forward. Example responsibilities will include...

• Financial Planning: Collaborate with COO and VP of Operations to produce and track against annual budget, manage expenses, and assist in potential capital raise (debt and/or equity) processes
• Reporting: Create, update, and act on regular reporting in Excel and Power BI to ensure leaders understand their results and can manage to better outcomes

Strategic Projects: The Manager, Business Operations will act as a leader in...

• Executive Communication: Own agendas and material-creation for company-wide All Hands meetings and executive team meetings; collaborate with CEO and COO to build materials for Board meetings
• Objectives & Key Results (OKRs): Coordinate development of quarterly OKRs (i.e., company's top priorities) across multiple levels of the organization
• Special Initiatives: Lead ad hoc projects as required, including internal systems implementations, process improvements, and due diligence on potential acquisitions

Desired Skills

• Exceptional emotional intelligence and ability to quickly build and maintain relationships
• Proven ability to execute at a fast pace across a variety of responsibilities
• Self-starter mentality with a high level of initiative and grit to overcome setbacks
• Strong organizational and problem-solving skills, as well as attention-to-detail
• Excellent written and verbal communication skills, appropriate to a wide variety of audiences within and outside of the organization
• Comfort managing complex, cross-functional initiatives with multiple stakeholders
• Advanced skills in Microsoft Excel; experience with coding or data visualization tools such as Power BI will be considered a plus
• Integrity and discretion, deserving of the full trust of the CEO and COO

Education & Experience

• Full-time Bachelors' degree
• 2+ years of experience in a fast-paced environment, playing a role that fosters a generalist skillset and mentality (e.g., consulting, startup operations)

OneShield Benefits

• Competitive compensation
• Generous benefits, time off, and leave policies
• Excellent environment with supportive colleagues
• Opportunity for rapid professional development in a high-growth business
• Access to premium training content from sources including Udemy and The Institutes (AINS)
• Stability, driven by long-term customer relationships and proven access to capital from institutional investors
• Remote work, or potential for a hybrid environment for candidates based near Boston, MA