McDonald Automotive Finance Manager (Mazda North)

About your role:

The Finance Manager oversees all aspects of the finance department and is responsible for leading the finance team and their performance. They sell financing and insurance programs to car buyers and work with financial lenders to give buyers fair interest rates and programs.

Essential Duties and Major Responsibilities:

• Responsible for consistently and profitably meeting finance quotas through expert management and leadership of the finance team.
• Prepares, completes, and presents all paperwork to buyers and assists customers with title issues when contacted or in the event titles are unavailable.
• Make finance offers and explanations, and promote Extended Service Contract, GAP Paperwork /contracts, and all additional products to retail customers.
• Follows up on all post-delivery items, tag/title work, "we-owes," and special requests to ensure all customer expectations are met.
• Explains product performance, application, and benefits.
• Describes all optional equipment available for customer purchase.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values and can explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Assists in establishing monthly sales goals, communicates them to the team and assists them in obtaining those goals.
• Assists with other duties as assigned.
• Follow scheduled hours as defined by your manager.

Education:

• High school diploma or equivalent is required.
• Associates degree in business or finance is preferred.

Type of Experience Needed to be Successful:

• 3-5 years of previous automotive sales and finance experience is required.
• Previous dealership experience is preferred.

Specialized Skills:

• Strong written and oral communication skills when interacting with customers, employees, finance, and insurance vendors.
• Strong background in business, mathematics, marketing, sales, and computer usage; well versed in title laws and registration process.
• Experienced with Microsoft Office, exceptional Microsoft excel skills preferred.
• Willingness to learn new procedures, products, and systems.
• High level of integrity, character, and commitment.
• Possess a positive attitude and strong work ethic and be highly organized and dependable.
• Excellent negotiation and presentation skills and ability to structure deals for maximum profitability and customer satisfaction.
• Ability to follow set guidelines and rules inside a team atmosphere.
• Excellent conflict resolution abilities with all customer complaints/issues in a timely and effective manner.
• Exceptional leadership abilities, including managing own time and that of others, helping others set and achieve goals, and providing ongoing mentorship.
• Must maintain a valid state driver's license to drive any customer or company vehicle.

Supervisory Expectations:

• The position has immediate oversight of 2 or more team members performing the same or directly related work as those the position leads, which includes interviewing, hiring, training employees, planned work, assigning work, directing work, appraisal and performance, rewarding and disciplining, addressing complaints, and resolving problems.

Independence of Action:

• Results are defined, and existing practices are used as guidelines to determine specific work methods and carry out work activities independently; the supervisor/manager is available to resolve problems.

Physical Demands and Work Environment: (The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to of working time, "regularly" means between and of working time, and "frequently" means and more of working time.) The work environment is a typical Automotive Retail Dealership environment. The employee must complete their work satisfactorily in an environment with significant distractions, including staff, clients, and vendors walking through and conversing, telephone ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 15 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Core Competencies:

• Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
• Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
• Reasoning and Problem Solving - Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.