Deputy Executive Director, ERFC Operations

Description

Assists the executive director with the member services and communications programs of the Educational Employees' Retirement System of Fairfax County (ERFC); designs, recommends, and oversees the implementation of strategic initiatives that continually develop brand marketing and customer services in alignment with office goals; serves as a liaison to the Board of Trustees, School Board, Division Superintendent, and Leadership Team.

Qualifications

Required

• Any combination of education and experience equivalent to a bachelor's degree in business administration, human resources, marketing, communications, or related field.
• Six (6) years of experience in employee benefits operations, business administration, customer service programming, market branding, and/or investment communications, some of which shall have been in a supervisory or leadership role.
  • Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
• Knowledge of management principles and techniques of pension fund administration, employee benefits, or business administration.
• Proficiency in the use of technology and data compilation, analysis, and reporting.
• Ability to coordinate and communicate a variety of policy and pension plan matters between political leaders, boards, and trustees.
• Ability to manage a variety of administrative, operational, and fiscal issues by analyzing information, evaluating results, and choosing the best approach to short- and long-term problems.
• Ability to act as a skilled change agent and utilize negotiating skills to manage confidential information and navigate sensitive organizational situations.
• Ability to budget, plan, organize, direct, and supervise work of personnel.
• Ability to design and implement continuous process improvement projects to ensure the highest quality service is provided to members and other stakeholders.
• Ability to communicate effectively through public speaking and presentations, business and technical writing, and strong interpersonal skills.

Preferred

• Master's degree.
• Public pension fund experience.
• Certified Employee Benefit Specialist (CEBS).
• Project Management Professional certification (PMP).
• Knowledge of federal and state law governing public employee retirement systems.
• Familiarity with PensionGold, Lawson, or other pension software applications.