Bilingual CS Connect Channel Manager (French/English)
Apply NowCompany: Caesarstone Ltd.
Location: Vaughan, ON L6A 0Y6
Description:
Description
Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.
Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our Canadian n headquarters in Vaughan, ON, our teams reach across multiple regions across the USA and Canada.
At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team!
The purpose of this role is to act as a catalyst for the regional sales teams in developing the framework and presentation of the managed program to customers. This is a centrally focused role that acts as resource and support for the sales team in the regions in building custom programs for customers. This is a day-to-day hybrid customer service, administrative sales support role to ensure smooth sales procedures.
Key Responsibilities:
Requirements
Working Conditions:
Salary: $85,000 - $90,000
KEY TRAITS:
In this role you will show leadership and initiative and will demonstrate an entrepreneurial flair along with creativity and self-motivation. You must be able to work independently and must have the capacity to multitask. As a high performer you will consistently be able to bring initiatives to full completion without close supervision. As a growing organization opportunity for growth and advancement remains available and we encourage internal promotion and mobility for personal growth.
We are proud to provide this unique career opportunity in a progressive environment with continuous learning and opportunity for growth. In addition, the successful candidate will have the opportunity to be a part of a major organization poised for growth, which has a track record of success and strong brand presence. We are committed to fostering an inclusive and accessible environment. Our Company is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
OUR COMPANY VALUES
People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.
Accountability: Together, we take ownership of our actions, business and future.
Innovation: We are committed to fresh thinking and breakthrough ideas that create value.
Winning Spirit: We are enthusiastic and foster a 'can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.
Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.
Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our Canadian n headquarters in Vaughan, ON, our teams reach across multiple regions across the USA and Canada.
At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team!
The purpose of this role is to act as a catalyst for the regional sales teams in developing the framework and presentation of the managed program to customers. This is a centrally focused role that acts as resource and support for the sales team in the regions in building custom programs for customers. This is a day-to-day hybrid customer service, administrative sales support role to ensure smooth sales procedures.
Key Responsibilities:
- Act as central point person for all sales regions across Canada in developing the framework and presentation of the managed program for key customers.
- Act as expert resource for customers in conducting presentations and guiding the customer through the program concept, deliverables and expectations.
- Participate in meetings (in person or virtual) with potential large and/or strategic customers.
- Conduct ongoing virtual training sessions to educate participating CS Connect Program Retailers and Fabricators on systems and processes.
- Work with Marketing and Sales Leads to continue to enhance presentation materials, as needed, to ensure success of the program
- Work with Channel Marketing and Sales Program Leaders to develop incentives, call to action emails and go to market strategies to ensure we retain current customers and acquire new customers
- Develop channels to capture ongoing customer feedback both internally and externally; Collect and analyze feedback results and present findings to stakeholders.
- Identify opportunities for innovation and continuous improvement with managed program.
- Participate in regional or national Conventions and Trade Shows to promote the CS Connect program (i.e. Buyer Group Conventions, KBIS, etc.)
- Work with Marketing and Sales Leads to continue to enhance presentation materials, as needed, to ensure success of the program. Work with Channel Marketing and Sales Program Leaders to develop incentives, call to action emails and go to market strategies to ensure we retain current customers and acquire new customers.
- Other duties as assigned.
Requirements
- Must be able to speak and write in French and English
- 3-5 years' experience in account management, business development, related field
- Bachelor's Degree in Business Administration, Marketing & Communications or any related field
- The individual is dynamic and sharp with excellent attention to detail, and strong problem-solving skills.
- Previous experience in CRM would be a high advantage.
- Ability to work effectively in a team environment as well as independently.
- Strong analytical skills and sound professional judgment.
- Proven track record in providing effective and high quality customer service
- Punctual, reliable to complete tasks on timely basis
- Able to work with tight deadlines in a multi-task, high priority environment
- Excellent communication, work management, collaboration and results orientation skills.
- Solid working knowledge of programs, database, Microsoft software (e.g. Outlook, Word, Excel, Oracle) with
Working Conditions:
- Travel estimated at 50% of the time across US and Canada
- Ability to attend and conduct presentations
- Manual dexterity required to use desktop computer and peripherals
- Lifting or moving up to 10lbs may be required
Salary: $85,000 - $90,000
KEY TRAITS:
- Drive and Ambition: A self-motivated and ambitious mindset is essential for achieving sales targets and driving growth.
- Resilience: Sales can be challenging, so having the ability to handle rejection, setbacks, and pressure is important.
- Adaptability: The business landscape can change rapidly. Being adaptable to new strategies, technologies, and market conditions is crucial.
- Networking: Building a strong network within the industry can open doors to new opportunities and partnerships.
- Passion: A genuine passion for sales, business growth, and customer satisfaction can set you apart in this role.
In this role you will show leadership and initiative and will demonstrate an entrepreneurial flair along with creativity and self-motivation. You must be able to work independently and must have the capacity to multitask. As a high performer you will consistently be able to bring initiatives to full completion without close supervision. As a growing organization opportunity for growth and advancement remains available and we encourage internal promotion and mobility for personal growth.
We are proud to provide this unique career opportunity in a progressive environment with continuous learning and opportunity for growth. In addition, the successful candidate will have the opportunity to be a part of a major organization poised for growth, which has a track record of success and strong brand presence. We are committed to fostering an inclusive and accessible environment. Our Company is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
OUR COMPANY VALUES
People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.
Accountability: Together, we take ownership of our actions, business and future.
Innovation: We are committed to fresh thinking and breakthrough ideas that create value.
Winning Spirit: We are enthusiastic and foster a 'can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.