Director of Operations

Are you looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, which strives to take your talent to the next level. With 19 hotels owned and managed by Easton's Group of Hotels and 6 more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.

What an exciting time to weave a new fabric into the vibrant neighborhood of downtown Toronto!

Curio by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with a sharp connectivity to the neighborhood it calls Home.

Curio by Hilton Toronto Entertainment District is a 224-room hotel with one restaurant, street-level caf, and over 1500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

What we offer

Benefits:

• Employee Social Events
• Discounted Staff Meals
• Hotel Discounts at Hilton
• Health, Vision, and Dental Coverage

Revery is looking for someone passionate about working in the Hospitality Industry.

What will you be doing?

JOB OVERVIEW

Assist in managing the day-to-day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

DUTIES AND RESPONSIBILITES

• Oversees overall day-to-day operations focusing on Front Office, Housekeeping and Maintenance, as delegated by the General Manager.
• Act as the department head of each of these departments (Front Office, Housekeeping and Maintenance) when any of the designated department heads are away.
• Oversee and champion all guest satisfaction initiatives
• Participates in the development and implementation of financial and operational plans for the hotel.
• Implement the approved budget, monitor daily revenues and costs, and take corrective actions as necessary. Control costs by adhering to operations standards related to forecasting, budgeting, scheduling, payroll control and other expense management systems.
• Assist the General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel's business plan.
• Ensures that Revenue optimization practices are being followed and the terms are using the Hilton Revenue Management System and Hilton OnQ Property Management System.
• Develop and implement programs and strategies with the General Manager to meet targets such as the preventative maintenance program and energy-saving initiatives.
• Maintaining a preventative maintenance program, ensuring maintenance supplies are in stock, and keeping the maintenance shop/area organized.
• Act as a liaison between all departments in the hotel
• Obtain and review quotes from and hire outside contractors.
• Liaises with the General Manager and department heads for more effective and efficient operations.
• Ensures that staff and outside contractors comply with health and safety and fire regulations, building and municipal codes and hotel policies and procedures.
• Prepares and approves staff scheduling for the Front Desk, Housekeeping and Maintenance payroll together with the General Manager.
• Assist the General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.
• Creates an operating environment and mechanisms that assure consistent guest satisfaction. Ensures proper handling of complaints.
• Ensures compliance with TSSA, building and fire departments and sound safety practices of staff and guests, assisting in the maintenance of proper emergency procedures and security procedures.
• As required of all hotel employees, assist any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
• Complies with hotel and corporate policies and procedures.
• Performs all other tasks as assigned by Management as required.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor's degree in Hotel Administration, Business Administration or equivalent.
• 3 Years of General Management experience in a high-level operations role or prior general manager experience, or equivalent combination of education and experience.
• Type and level of experience required may vary slightly based on the size and complexity of the operation.
• Must speak fluent English. Other languages preferred.
• Excellent communication skills. Can demonstrate the ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
• Reading and writing abilities
• Problem-solving, reasoning, motivating, organizational and training abilities.
• Able to travel to attend workshops, conferences, etc.
• Must be able to work nights, weekends and holidays.